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Inetum

Support and Configuration Analyst

Inetum

Support & Configuration Analyst involved in upgrading the MultiCash Banking Application. Responsible for client incidents and technical requests in a large enterprise environment.

Posted 5/26/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Support the upgrade process of MultiCash application (v4 → v5) on client environments
  • Investigate and resolve technical tickets/incidents reported by users
  • Perform basic technical analysis (software & hardware) to identify root causes of issues
  • Communicate with clients to:
  • o understand technical requirements
  • o explain compatibility constraints (e.g. OS requirements such as Windows versions)
  • Ensure proper installation, configuration and functionality of the application
  • Collaborate with internal teams to ensure adherence to project timelines
  • Document solutions and update internal knowledge base when needed

Requirements

What you’ll need
  • Previous experience in technical support / IT support / configuration role
  • Technical understanding of software & hardware environments
  • Ability to perform rudimentary technical analysis (not business analysis)
  • Strong communication skills – ability to interact directly with clients
  • Problem-solving mindset and adaptability
  • Familiarity with operating systems (e.g. Windows compatibility topics)
  • Experience with MultiCash / similar applications is a plus
  • Category B driving license – preferred

Benefits

Comp & perks
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supportconfigurationtechnical analysissoftware environmentshardware environmentsMultiCash applicationtroubleshootinginstallationconfiguration management
Soft Skills
communication skillsproblem-solvingadaptabilityclient interactioncollaboration
Certifications
Category B driving license