Senior RH Area Specialist

inDrive

Senior Ride-Hailing Specialist overseeing ride-hailing operations across Peru. Focus on optimizing efficiency and improving driver and rider satisfaction through data-driven insights.

Posted 8/1/2026full-timeLima • 🇵🇪 PeruSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and proficiency in data analysis tools to optimize ride-hailing operations while effectively managing cross-functional communications. Bilingual in English and Spanish, with a solid educational background in Economics or Operations Management.

Highest-signal resume keywords

Data AnalysisCross-Functional Project ManagementCustomer Satisfaction ImprovementBilingual CommunicationOperational Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLExcelGoogle SheetsOperational MetricsForecastingReport GenerationWorkflow AutomationProject ManagementAnalytical Insights

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationProblem SolvingCustomer Focus

Tools & Technologies

ChatGPTClaudeData Analysis ToolsAI Platforms

Industry Keywords

Ride-HailingMobility ServicesOperations ManagementCustomer SatisfactionPartnership Development

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage and optimize daily ride-hailing operations across multiple cities in Peru, ensuring efficiency, service quality, and driver-partner-passenger satisfaction.
Lead cross-functional projects involving driver operations, safety, marketing, efficiency, and support.
Monitor and improve customer satisfaction metrics by addressing customer concerns and feedback
Conduct weekly cross-functional communications to ensure alignment across departments.
Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational data
Support the development and scaling growth of local partnerships.

Requirements

What you’ll need

Strong analytical skills with experience using data analysis tools (e.g., Excel, Google Sheets, SQL) and AI platforms (e.g., ChatGPT, Claude) to generate reports, automate workflows, and deliver actionable business insights.
Excellent verbal and written communication skills in both English and Spanish.
Ability to effectively manage cross-functional communications, including weekly reporting and team updates.
**Education:
Bachelor’s degree in Economics, Operations Management, Industrial Engineering or a related field. A STEM background is a plus.
**Experience:
3-5 years of relevant experience in operations or project management within a ride-hailing, delivery, or mobility service company (e.g., Uber, Didi, Cabify, Rappi, Glovo, Pedidosya).
Proven experience in leading cross-functional projects and managing operational performance.

Benefits

Comp & perks

- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.