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ITSM Architect
indivHR - We 💚 IT RecruitingITSM Architect responsible for designing enterprise ITSM solutions across various platforms. Seeking experienced professional to collaborate with stakeholders and technical teams on architecture and management levels.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Architecture, design, and further development of enterprise-wide ITSM landscapes
- Design of standardized ITSM processes and service models (e.g. Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
- Translating customers’ business and organizational requirements into scalable ITSM architectures
- Cross-tool architecture work with common enterprise ITSM platforms (e.g. ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
- Advising customers on architecture, operations, and management levels
- Responsibility for architectural decisions in transformation and migration projects
- Collaborating with technical teams, service owners, and customer leadership
Requirements
What you’ll need- At least 6 years of relevant experience in the IT service management domain
- Several years of experience as an ITSM Architect, Senior Consultant, or Lead Consultant
- Deep understanding of ITSM frameworks (e.g. ITIL, ITIL 4) and their pragmatic implementation
- Experience with enterprise-level ITSM tools, ideally across multiple platforms
- Ability to communicate complex technical and process-related topics in a structured and audience-appropriate manner
- Strong consulting and stakeholder management skills, including at senior management level
- Very good German skills (at least C1) and good English skills (at least B2)
- Willingness to travel as required by projects
Benefits
Comp & perks- Flexible working hours and home office options
- Individual development opportunities through pragmatic career paths and organized knowledge transfer
- Generous additional benefits including a company car
- Great working atmosphere with personal responsibility, creative freedom, and a respectful, collegial culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationorganizational skills