indivHR - We 💚 IT Recruiting

ITSM Architect

indivHR - We 💚 IT Recruiting

full-time

Posted on:

Location Type: Hybrid

Location: Hannover • Germany

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Tech Stack

ITSMServiceNow

About the role

  • Architecture, design, and further development of enterprise-wide ITSM landscapes
  • Design of standardized ITSM processes and service models (e.g. Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
  • Translating customers’ business and organizational requirements into scalable ITSM architectures
  • Cross-tool architecture work with common enterprise ITSM platforms (e.g. ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
  • Advising customers on architecture, operations, and management levels
  • Responsibility for architectural decisions in transformation and migration projects
  • Collaborating with technical teams, service owners, and customer leadership

Requirements

  • At least 6 years of relevant experience in the IT service management domain
  • Several years of experience as an ITSM Architect, Senior Consultant, or Lead Consultant
  • Deep understanding of ITSM frameworks (e.g. ITIL, ITIL 4) and their pragmatic implementation
  • Experience with enterprise-level ITSM tools, ideally across multiple platforms
  • Ability to communicate complex technical and process-related topics in a structured and audience-appropriate manner
  • Strong consulting and stakeholder management skills, including at senior management level
  • Very good German skills (at least C1) and good English skills (at least B2)
  • Willingness to travel as required by projects
Benefits
  • Flexible working hours and home office options
  • Individual development opportunities through pragmatic career paths and organized knowledge transfer
  • Generous additional benefits including a company car
  • Great working atmosphere with personal responsibility, creative freedom, and a respectful, collegial culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationorganizational skills