ITSM Architect, m/f/d

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ITSM Architect designing and responsible for enterprise ITSM architectures. Working with clients to develop scalable ITSM architectures for complex environments.

Posted 4/11/2026full-time🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Architecture, design and further development of enterprise-wide ITSM landscapes
Design of standardized ITSM processes and service models (e.g., Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
Translating clients' business and organizational requirements into scalable ITSM architectures
Cross-tool architectural work with common enterprise ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
Advising clients at the architecture, operations and management levels
Responsibility for architectural decisions in transformation and migration projects
Collaboration with technical teams, service owners and client leadership

Requirements

What you’ll need

At least 6 years of relevant experience in the IT service management domain
Several years' practice as an ITSM Architect, Senior Consultant or Lead Consultant
Deep understanding of ITSM frameworks (e.g., ITIL, ITIL 4) and their pragmatic implementation
Experience with enterprise-level ITSM tools, ideally across multiple platforms
Ability to convey complex technical and process-related matters in a structured and audience-appropriate way
Strong consulting and stakeholder management skills, including at senior management level
Very good German skills (at least C1) and good English skills (at least B2)
Willingness to travel as required by projects

Benefits

Comp & perks

Exciting and varied projects
Flexibility in working hours and home office options
Individual development opportunities through pragmatic career paths and structured knowledge transfer
Generous additional benefits including a company car
Great working atmosphere with personal responsibility, freedom to shape your work and a respectful, collegial culture at eye level

ATS Keywords

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Hard Skills & Tools

ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting

Soft Skills

communicationcollaborationorganizational skillsclient advisingstructured thinking