indivHR - We 💚 IT Recruiting

ITSM Architect – m/f/d

indivHR - We 💚 IT Recruiting

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt • Germany

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Tech Stack

ITSMServiceNow

About the role

  • Architecture, design and further development of enterprise-wide ITSM landscapes
  • Design of standardized ITSM processes and service models (e.g., Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
  • Translating clients' business and organizational requirements into scalable ITSM architectures
  • Cross-tool architectural work with common enterprise ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
  • Advising clients at the architecture, operations and management levels
  • Responsibility for architectural decisions in transformation and migration projects
  • Collaboration with technical teams, service owners and client leadership

Requirements

  • At least 6 years of relevant experience in the IT service management domain
  • Several years of practice as an ITSM Architect, Senior Consultant or Lead Consultant
  • Deep understanding of ITSM frameworks (e.g., ITIL, ITIL 4) and their pragmatic implementation
  • Experience with enterprise-grade ITSM tools, ideally across multiple platforms
  • Ability to convey complex technical and process-related topics in a structured and audience-appropriate manner
  • Strong consulting and stakeholder-management skills, including at senior management level
  • Very good German skills (minimum C1) and good English skills (minimum B2)
  • Willingness to travel as required by projects
Benefits
  • Flexible working hours and home office options
  • Individual development opportunities through pragmatic career paths and organized knowledge transfer
  • Generous additional benefits including a company car
  • Great working atmosphere with ownership, scope for initiative and respectful, collaborative interaction at eye level
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationconsultingorganizational skills