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ITSM Architect – m/f/d
indivHR - We 💚 IT RecruitingITSM Architect designing and responsible for scalable ITSM architectures in enterprise environments. Working with clients to translate requirements into effective ITSM solutions.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Architecture, design and further development of enterprise-wide ITSM landscapes
- Design of standardized ITSM processes and service models (e.g., Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
- Translating clients' business and organizational requirements into scalable ITSM architectures
- Cross-tool architectural work with common enterprise ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
- Advising clients at the architecture, operations and management levels
- Responsibility for architectural decisions in transformation and migration projects
- Collaboration with technical teams, service owners and client leadership
Requirements
What you’ll need- At least 6 years of relevant experience in the IT service management domain
- Several years of practice as an ITSM Architect, Senior Consultant or Lead Consultant
- Deep understanding of ITSM frameworks (e.g., ITIL, ITIL 4) and their pragmatic implementation
- Experience with enterprise-grade ITSM tools, ideally across multiple platforms
- Ability to convey complex technical and process-related topics in a structured and audience-appropriate manner
- Strong consulting and stakeholder-management skills, including at senior management level
- Very good German skills (minimum C1) and good English skills (minimum B2)
- Willingness to travel as required by projects
Benefits
Comp & perks- Flexible working hours and home office options
- Individual development opportunities through pragmatic career paths and organized knowledge transfer
- Generous additional benefits including a company car
- Great working atmosphere with ownership, scope for initiative and respectful, collaborative interaction at eye level
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationconsultingorganizational skills