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ITSM Architect
indivHR - We 💚 IT RecruitingITSM Architect designing scalable ITSM architectures for complex enterprise environments. Collaborating with clients and technical teams on architecture decisions with flexibility in work arrangements.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Architecture, design, and continuous development of enterprise-wide ITSM landscapes
- Design of standardized ITSM processes and service models (e.g., Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
- Translating clients' business and organizational requirements into scalable ITSM architectures
- Cross-tool architecture work with common enterprise ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
- Advising clients at the architecture, operations, and management levels
- Ownership of architectural decisions in transformation and migration projects
- Collaboration with technical teams, service owners, and client leadership
Requirements
What you’ll need- At least 6 years of relevant experience in the IT service management domain
- Several years of experience as an ITSM Architect, Senior Consultant, or Lead Consultant
- Deep understanding of ITSM frameworks (e.g., ITIL, ITIL 4) and their pragmatic implementation
- Experience with enterprise-level ITSM tools, ideally across multiple platforms
- Ability to communicate complex technical and process-related concepts in a structured and audience-appropriate manner
- Strong consulting and stakeholder management skills, including experience with senior management
- Excellent German skills (at least C1) and good English skills (at least B2)
- Willingness to travel for projects
Benefits
Comp & perks- Flexible working hours and remote work options
- Individual development opportunities through pragmatic career paths and organized knowledge transfer
- Generous additional benefits including a company car
- Great working atmosphere with autonomy, scope for initiative, and a respectful, collegial environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationownershipadvisingorganizational skills