indivHR - We 💚 IT Recruiting

ITSM Architect

indivHR - We 💚 IT Recruiting

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Tech Stack

ITSMServiceNow

About the role

  • Architecture, design, and continuous development of enterprise-wide ITSM landscapes
  • Design of standardized ITSM processes and service models (e.g., Incident, Problem, Change, Request, Asset, CMDB, Service Portfolio)
  • Translating clients' business and organizational requirements into scalable ITSM architectures
  • Cross-tool architecture work with common enterprise ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management, Ivanti, Micro Focus)
  • Advising clients at the architecture, operations, and management levels
  • Ownership of architectural decisions in transformation and migration projects
  • Collaboration with technical teams, service owners, and client leadership

Requirements

  • At least 6 years of relevant experience in the IT service management domain
  • Several years of experience as an ITSM Architect, Senior Consultant, or Lead Consultant
  • Deep understanding of ITSM frameworks (e.g., ITIL, ITIL 4) and their pragmatic implementation
  • Experience with enterprise-level ITSM tools, ideally across multiple platforms
  • Ability to communicate complex technical and process-related concepts in a structured and audience-appropriate manner
  • Strong consulting and stakeholder management skills, including experience with senior management
  • Excellent German skills (at least C1) and good English skills (at least B2)
  • Willingness to travel for projects
Benefits
  • Flexible working hours and remote work options
  • Individual development opportunities through pragmatic career paths and organized knowledge transfer
  • Generous additional benefits including a company car
  • Great working atmosphere with autonomy, scope for initiative, and a respectful, collegial environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITSM architectureITSM processesservice modelsITILITIL 4transformation projectsmigration projectsstakeholder managementconsulting
Soft Skills
communicationcollaborationownershipadvisingorganizational skills