Operations

• Manage the project management function that oversees the connection process
• Manage the overall authorization process for participation in IESO-administered markets and/or programs with internal IESO business units and organizations seeking such participation.
• Manage the overall “facility registration lifecycle” with internal IESO business units and external participants.
• Facilitate the registration, maintenance and de-registration of physical facilities for IESO-administered markets or programs.
• Review documentation, market rules, market manuals and converse with subject matter experts to develop registration requirements for facilities.
• Following up on customer issues to expedite their resolution within the IESO.
• Deal with subject matter experts and customers to achieve an acceptable resolution.
• Manage the issuance of approval documentation to the participant and within the IESO on recommended decisions pertaining to participation or physical facilities.
• Manage the collection of participant data and equipment models and data for operational and planning purposes, and the assignment and maintenance of other related master data or market data needed for IESO applications as required.
• Manage the IESO registration system and Online IESO.
• Champion the registration system as a central library for all master data required by the IESO.
• Establish proactive discussions with participants or IESO personnel either to mitigate existing issues or to develop new solutions to challenges surrounding registration activities or operational matters.
• Manage the support of system operations with respect to problems associated with registered data.
• Foster the knowledge of market rules for the purposes of identifying the obligations.
• Provide customers and others in the IESO with updates, interpretations and impacts as needed.
• Manage the coordination, technical leadership and business systems expertise to internal and external customers regarding projects and change management.
• Lead, manage and support process improvements and execution in Operations.
• Manage the preparation and maintenance of guides and procedures to support the processes consistent with business needs, market rules or other IESO-controlled documents.
• Manage the delivery of new or revised IESO-controlled documents in accordance with the IESO baseline process.
• Assess and manage compliance with relevant reliability standards, criteria, policies and market rules.
• Establish and maintain as applicable, RSAWs, documents, procedures, business controls and performance measures in support of department functions.
• Provide support to reliability organizations (NERC, NPCC) as required.

Manager, Operations Integration

Sub-Foreperson, CRC Operations