IT Support Specialist

IMEG

IT Support Specialist providing first-line technical support for end users at Huron Regional Medical Center. Responsible for troubleshooting software, hardware, and system issues to support quality patient care.

Posted 7/14/2026full-timeHURON • South Dakota • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for desktop applications, hardware, and software in a healthcare environment, with a strong focus on troubleshooting, user account management, and compliance with HIPAA regulations. Proficient in collaborating with clinical and administrative teams to enhance workflows and ensure effective communication.

Highest-signal resume keywords

IT Help Desk ExperienceCerner Application SupportWindows Operating Systems KnowledgeCompTIA A+ CertificationExcellent Troubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportDesktop Application TroubleshootingUser Account ManagementComputer Hardware InstallationSoftware ConfigurationNetworking FundamentalsMicrosoft 365 ProficiencyActive Directory ManagementHIPAA ComplianceRemote Support Tools Familiarity

Soft Skills

Strong Customer Service SkillsExcellent Communication SkillsOrganizational SkillsTime Management SkillsInterpersonal Skills

Tools & Technologies

IT Service Management SystemTicketing SystemMicrosoft Office ApplicationsHuman Resources Information Systems

Certifications & Qualifications

CompTIA A+Network+Microsoft Certification

Industry Keywords

Healthcare EnvironmentElectronic Health Record (EHR)HIPAA RegulationsOnboarding ProcessesHuman Resources Principles

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the initial point of contact for support requests via phone, e-mail, and ticketing system.
Troubleshoot and resolve desktop application issues, including login problems, printing, workflows, and user access.
Escalate complex issues to the appropriate application analysts or vendors while maintaining communication with end users.
Provide technical support for desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
Install, configure, and maintain computer hardware, software, and operating systems. Create, modify, and deactivate user accounts while ensuring compliance with security and HIPAA policies.
Document all support requests, resolutions, and follow-up activities in the IT service management system.
Assist with onboarding by setting up computers, user accounts, and system access for new employees.
Educate users on technology best practices and proper use of Cerner applications.
Participate in after-hours or on-call support as assigned.
Support system upgrades, maintenance, and downtime procedures.
Collaborate with clinical, administrative, and IT teams to improve workflows and resolve recurring issues.

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
2+ years of IT help desk or technical support experience.
Experience supporting Cerner or another electronic health record (EHR) system preferred.
Knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals.
Excellent troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Ability to prioritize multiple tasks in a fast-paced healthcare environment.
Knowledge of Human Resources principles and employment practices.
Understanding of recruitment, onboarding, and employment documentation.
Strong organizational and time management skills.
Excellent interpersonal, written, and verbal communication skills.
Ability to manage multiple priorities while maintaining attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Office applications and Human Resources Information Systems.
Ability to establish positive working relationships with employees, leaders, applicants, and community.
Experience in a hospital, clinic, or healthcare setting preferred.
CompTIA A+, Network+, or Microsoft certification preferred.
Familiarity with remote support tools and ticketing systems preferred.
Understanding of HIPAA regulations and healthcare privacy requirements.

Benefits

Comp & perks

HRMC offers a competitive salary and benefits package.