Customer Success Project Manager

ImageTrend

Customer Success Project Manager at ImageTrend responsible for managing client project initiatives and ensuring successful project completion. Engaging with internal and external stakeholders for innovative healthcare solutions.

Posted 7/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, particularly in technical client implementation within SaaS environments, with a strong focus on planning, execution, and risk mitigation. Proficient in managing resources effectively while maintaining high standards of communication and documentation.

Highest-signal resume keywords

Project Management Certification (PMP)Experience in Technical Client ServicesKnowledge of ImageTrend ProductsAgile/Scrum MethodologiesStrong Analytical & Critical Thinking Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementTechnical DocumentationRisk Mitigation PlanningData ComplianceProcess OptimizationSoftware Development LifecycleClient ImplementationProduct RolloutsAttention to DetailTime Management

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving AbilitiesCollaborationAdaptability

Tools & Technologies

MS Office SuiteCRM ToolsProject Management Tools

Certifications & Qualifications

Project Management Certification (PMP)

Industry Keywords

SaaSFireEMSHealthcare

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings
Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned
Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed.
Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner
Plans and executes client facing product transitions
Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders
Designs risk mitigation plans for client service projects assigned
Optimizes and improves processes and overall approach for existing processes
Acts as project manager for smaller products that don’t require full-time management
Creates and maintains all required documentation for projects
Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality
Travel to orientation, industry or company events, or other onsite meetings as required
Performs additional duties as assigned

Requirements

What you’ll need

Degree or equivalent combination of education and relevant work experience
Proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries
Experience in project management, leading technical client implementation projects or another similar role
Completed Project Management Certification is required (PMP)
Knowledge or experience with ImageTrend products and functions
Knowledge or familiarity with technical documentation and writing
Strong analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities
Strong interpersonal, influencing and communication skills, both verbal and written
Strong time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines
Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies
Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel based on customer and business needs and the location of customers, up to 10%

Benefits

Comp & perks

bonus
benefits
perks
community gains