Technical Implementation Specialist

ImageTrend

Technical Implementation Specialist collaborating with clients to implement ImageTrend solutions. Ensuring successful implementation and training for technical healthcare solutions in a remote setting.

Posted 7/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical client services, implementation, and project management within the SaaS and healthcare industries, ensuring high-quality delivery and compliance with client requirements. Proficient in training delivery, stakeholder collaboration, and maintaining documentation for successful project execution.

Highest-signal resume keywords

Technical Client ServicesImplementation Project ManagementTraining DeliveryMS Office Suite ProficiencyImageTrend Product Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ImplementationProject ManagementBusiness AnalysisIntegrationTechnical DocumentationData Collection PracticesAdult Education ConceptsAnalytical SkillsProblem-Solving SkillsTechnical Design Conversion

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementOrganizational SkillsAttention to Detail

Tools & Technologies

CRM SystemsProject Management ToolsIntegration ArchitecturesTechnical Documentation ToolsVirtual Training Platforms

Industry Keywords

SaaSHealthcarePublic SafetyEMS Reporting RequirementsFire Reporting Requirements

About the role

Key responsibilities & impact

Assists clients through planning, development, training and execution of delivery for ImageTrend technical solutions, including integration setup, configuration services and cancellations
Designs & maintains client implementation schedules, ensuring high quality delivery and compliance to timeframe and requirements by collaborating with stakeholders for all implementation processes
Ensures all implementation requirements, objectives, obstacles, and delays are properly documented in all systems of record, including time worked in implementation ticket and closing any project documentation or submission of milestone invoicing as required
Contributes to the ongoing maintenance of departmental procedures, CRM or other systems of record, internal demo sites and other internal products used
Establishes and maintains great relationships with clients, providing timely, informed, reliable and professional advice about our solutions, and keeping all stakeholders internal or external updated on project status
Conducts onsite and virtual training with clients during the implementation process
Ensures successful pass off to Support or other teams as appropriate after delivery of implementation or project services have been completed
Works collaboratively and effectively with customer success teams and other departments to proactively coordinate resources, tasks and create alignment across all teams ensuring a positive client experience and escalating issues as appropriate
Presents or teaches at industry conferences, events and other tradeshows, or meetings as required
Reviews and advises on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility and ease of use to improve and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams and screencast videos
Travel to orientation, industry or company events, or other onsite meetings as required
Perform additional duties or tasks as assigned

Requirements

What you’ll need

Bachelor’s Degree or the equivalent combination of education and relevant work experience
Proven experience working in technical client services or support, preferably in implementation, integration, business analysis or project services within the SaaS/technology or healthcare and public safety industries
Understanding or exposure to implementation, project management or training delivery
Understanding of state and national EMS and Fire reporting requirements
Understanding of basic concepts for adult education and effective content delivery
Strong technical aptitude to learn new technologies or systems, proficient knowledge of MS Office Suite or other similar tools and understanding or exposure to implementation or project management tools used for delivery of education and project roll-out
Knowledge of ImageTrend products & functions, or other similar industry related technologies
Exposure to practices for defining, scoping, estimating work and tracking implementation tasks to facilitate successful project completion and an understanding of standardized data collection practices
Strong presentation, facilitation, interpersonal and communication skills, both verbal and written
Strong time management and organizational skills, and appreciation of and accountability to meeting critical timelines
Strong attention to detail, analytical, problem-solving and critical thinking skills
Ability to understand and convert requirements or specifications into technical designs
Understanding or exposure to application interfaces and integration architectures
Ability to be a proactive self-starter and work independently within a fast-paced, highly collaborative and team-oriented environment
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel up to 10%

Benefits

Comp & perks

Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
Roth or Traditional 401(k) & Employer Match
Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
Community Gains Incentive Program
Referral Bonus Program, Employee Assistance Program