Support Specialist

ImageTrend

Support Specialist at ImageTrend providing application support to healthcare solutions and ensuring customer satisfaction. In-depth knowledge of software solutions and excellent troubleshooting required.

Posted 7/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on troubleshooting and resolving issues related to software solutions in the Public Safety or Healthcare industry. Proficient in communication, collaboration, and time management while maintaining discretion with confidential information.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsAnalytical Problem-SolvingMS Office Suite ProficiencyPublic Safety or Healthcare Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsCommunication SkillsTime ManagementSelf-StarterTeam Orientation

Tools & Technologies

CRM SystemsTicketing Systems

Industry Keywords

ImageTrend ProductsSoftware SolutionsPublic SafetyHealthcareConfidential Information

About the role

Key responsibilities & impact

Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers
Resolve issues immediately, or if more information is needed, track and follow through on open issues to ensure escalation and eventual resolution within agreed upon SLA’s
Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures
Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, progress, or solve client issues
Consistently interact with customers in a professional, productive manner that enhances customers’ experience with ImageTrend
Assist with testing and duplicating unknown software and hardware problems reported from the customer-base as needed
Complete special projects and tasks as assigned
Develop an understanding of the business processes ImageTrend products support
Travel to orientation, industry or company events, and other onsite meetings as required
Additional duties as assigned

Requirements

What you’ll need

Degree or the equivalent combination of education and relevant work experience
Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
Strong interpersonal and communication skills, both written and verbal
Strong trouble shooting, analytical and creative problem-solving skills
Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel up to 10% annually

Benefits

Comp & perks

Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
Retirement: Roth or Traditional 401(k) & Employer Match
Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements
Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access
Long-term: Community Gains Incentive Program
Other perks: Referral Bonus Program, Employee Assistance Program