Claims Associate

IMA Salt Lake City

Claims Associate responsible for investigating and negotiating personal lines claims for agency clients. Ensuring timely and equitable claims service through effective communication and problem resolution.

Posted 6/30/2026full-timeHunt Valley • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $36 per hourWebsite

About the role

Key responsibilities & impact

To ensure agency clients receive timely and equitable claims service.
Investigates, negotiates, and aids in settling personal lines claims.
Receives notification of claims, reviews policy, account instructions and process claim to conclusion in accordance with agency and insurance carrier policies.
First Reports – upon receipt of claim, responsible for completing claim file, which includes policy verification and making preliminary or tentative determinations of coverage.
Input claims acknowledgments, direct reports, and claim payments into the computer system.
Process claims mail.
Act as a liaison between clients and third-party companies to resolve claim issues - process claims that are designated for internal claim handling, assigning the others to an outside claims adjuster.
Check status of claims – every 30 days, initiate a follow up on all open or unsettled claims.
Service and assist clients as necessary – process, record, monitor, and analyze all claims for personal lines clients as assigned, keeps Producer and Personal Lines Account Manager apprised of claims status.
Follow DII procedures and workflows within Applied Epic.
Exercise discretion and judgment in prioritizing workload.
This role exists to serve as an advocate for our clients, explaining policy coverage to clients and third parties and ensuring claims are resolved in a prompt, fair and courteous manner.

Requirements

What you’ll need

Strong personal lines knowledge with complete understanding of a broad range of coverage.
Understanding of insurance industry and its various components including claims, carriers, intermediaries, brokers, and agents.
Ethical and effective business practices.
MS Office proficiency
Internet navigation and use of websites
Navigation of agency management systems
Client Management
Relationship Management
Time Management
Written and Verbal Communication

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account IMA Salt Lake City Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 💸 Finance Wealth Management
B2B
Finance IMA Salt Lake City is the Salt Lake City office of IMA Financial Group, a professional insurance brokerage and financial services firm. The office provides risk management and insurance solutions (business insurance, employee benefits, small business and personal lines, specialty and wholesale insurance), retirement plan solutions, investment advisory and financial diligence services. IMA Salt Lake City partners with clients across industries to deliver data-driven advisory, claims advocacy, and wealth management services focused on protecting assets and preparing organizations for future challenges. Claims Associate Job not on LinkedIn 🔥 55 minutes ago 🏢🏡 Hunt Valley – Hybrid 💵 $30 - $35 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📋 Claims Specialist 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
To ensure agency clients receive timely and equitable claims service.
Investigates, negotiates, and aids in settling personal lines claims.
Receives notification of claims, reviews policy, account instructions and process claim to conclusion in accordance with agency and insurance carrier policies.
First Reports – upon receipt of claim, responsible for completing claim file, which includes policy verification and making preliminary or tentative determinations of coverage.
Input claims acknowledgments, direct reports, and claim payments into the computer system.
Process claims mail.
Act as a liaison between clients and third-party companies to resolve claim issues - process claims that are designated for internal claim handling, assigning the others to an outside claims adjuster.
Check status of claims – every 30 days, initiate a follow up on all open or unsettled claims.
Service and assist clients as necessary – process, record, monitor, and analyze all claims for personal lines clients as assigned, keeps Producer and Personal Lines Account Manager apprised of claims status.
Follow DII procedures and workflows within Applied Epic.
Exercise discretion and judgment in prioritizing workload.
This role exists to serve as an advocate for our clients, explaining policy coverage to clients and third parties and ensuring claims are resolved in a prompt, fair and courteous manner. 🎯 Requirements
Strong personal lines knowledge with complete understanding of a broad range of coverage.
Understanding of insurance industry and its various components including claims, carriers, intermediaries, brokers, and agents.
Ethical and effective business practices.
MS Office proficiency
Internet navigation and use of websites
Navigation of agency management systems
Client Management
Relationship Management
Time Management
Written and Verbal Communication Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Claims InvestigationClaims NegotiationPolicy VerificationClaims Acknowledgment InputClaims Status Monitoring

Soft Skills

Relationship ManagementTime ManagementVerbal CommunicationDiscretion and JudgmentClient Advocacy