Senior Benefits Account Manager

IMA Salt Lake City

Senior Benefits Account Manager serving clients by managing employee benefits accounts and renewals. Building relationships with stakeholders and ensuring high-quality service delivery.

Posted 6/30/2026full-timeHunt Valley • Maryland • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact and strategic service lead for assigned clients
Develop and maintain strong relationships with client HR contacts, executive leadership, carriers, and vendor partners
Provide proactive and consultative support regarding benefit administration, service issues, market trends, and employee benefits strategies
Resolve complex client issues related to billing, eligibility, claims escalations, vendor administration, and plan operations
Ensure a high level of responsiveness, professionalism, accountability, and follow-through
Anticipate client needs and identify opportunities to improve service delivery and client experience
Lead the renewal process for assigned clients in partnership with the Benefits Consultant/Producer
Coordinate Open Enrollment timelines, logistics, employee communications, and enrollment strategies
Review benefit guides, employee communications, and enrollment materials for accuracy and quality
Conduct or assist with employee meetings, client presentations, and enrollment support as needed
Maintain accurate client documentation within agency management system (EPIC)

Requirements

What you’ll need

5+ years of experience in employee benefits account management or related role
Strong working knowledge of employee benefits products, including medical, dental, vision, life, disability, and voluntary benefits
Experience independently managing mid-size to large group clients
Professional designation preferred.
Proficient in Microsoft Office Suite
Familiar with Epic, Zywave, JellyVision, and other HRIS systems
Strong analytical and problem-solving skills
Strong organizational and time management skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Employee Benefits Products KnowledgeBilling ResolutionClaims Escalation ManagementVendor AdministrationPlan Operations Management

Soft Skills

Strong Organizational SkillsTime ManagementProfessionalismResponsivenessAccountability

Certifications

Professional Designation Preferred