Lead end-to-end solution design and functional delivery for product implementations, ensuring alignment between stakeholder workflows and system capabilities
Facilitate client-facing workshops and design sessions to define requirements, validate workflows, and drive decision-making
Translate RCM workflows and business objectives into detailed configuration designs, standards, and build specifications
Oversee and direct offshore configuration pods, managing backlog, priorities, and quality of execution
Partner cross-functionally with Product, RCM SMEs, PMO, and Engineering to ensure cohesive delivery and issue resolution
Ensure quality assurance across configuration, testing, and deployment, with accountability for final solution integrity
Identify and manage delivery risks, dependencies, and scope changes, ensuring on-time and on-budget execution
Drive value realization by aligning implementations to measurable RCM outcomes such as cash acceleration, denial reduction, and operational efficiency

Requirements

Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field required
Master’s degree in Business Administration, Healthcare Administration, or a related field and/or advanced program leadership certification (PMP, PgMP, Lean, Six Sigma, or similar) preferred
10–15+ years of experience in healthcare IT, EHR, or revenue cycle management (RCM) implementations
5+ years in a solution design, solution architecture, or implementation leadership role within complex, client-facing environments
Demonstrated experience leading end-to-end implementations of healthcare platforms (e.g., Cerner Millennium, Epic, or similar enterprise systems)
Proven track record translating clinical/RCM workflows into scalable system configurations and solutions
Experience managing cross-functional teams and offshore delivery models, including configuration, testing, and deployment resources
Strong background in one or more RCM domains: Patient Access/Referral/Scheduling (Front Office), Coding/CDI (Mid Cycle), or AR/Denials (Back Office)
Demonstrated success driving measurable client outcomes tied to financial performance, operational efficiency, and process improvement.

Benefits

healthcare
401 (k)
paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solution designfunctional deliveryconfiguration designquality assurancerisk managementEHRrevenue cycle managementhealthcare platformssystem configurationprocess improvement

Soft Skills

stakeholder managementclient-facing communicationleadershipcross-functional collaborationdecision-makingworkshop facilitationteam managementproblem-solvingaccountabilityorganizational skills

Certifications

Bachelor's degreeMaster's degreePMPPgMPLeanSix Sigma