Senior Client Manager

iiDENTIFii

Senior Client Manager managing enterprise relationships for iiDENTIFii, a biometric digital authentication company. Fostering growth through strategic account management and client engagement across the financial services sector.

Posted 6/5/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of enterprise clients (including tier-1 banks and FSPs) as the primary relationship lead
Build multi-level relationships from operational teams to C-suite and procurement decision-makers
Maintain structured Account Plans and conduct regular EBRs to ensure clients are realising measurable value
Monitor client health indicators proactively and coordinate cross-functional responses when needed
Own the full renewal cycle — planning, negotiation, and execution — with strong retention outcomes
Identify and close upsell, cross-sell, and expansion opportunities across use cases, volumes, and integrations
Lead commercial conversations including pricing, contract amendments, and scope expansions
Maintain accurate CRM pipeline data and contribute to NRR targets through expansion revenue
Develop and execute tailored account strategies aligned to client objectives and iiDENTIFii's commercial goals
Engage at executive level to position iiDENTIFii as a long-term strategic partner, not just a vendor
Lead joint business planning sessions and navigate stakeholder dynamics, political changes, and competitive threats
Participate in industry forums and events to deepen relationships and raise iiDENTIFii's sector profile
Maintain deep knowledge of FICA, POPIA, FSCA, NCA, and the South African banking landscape
Stay current on digital identity, biometrics, KYC/AML, and fraud prevention trends
Engage credibly in technical product conversations and share market intelligence internally
Lead the commercial and relationship dimensions of new client onboarding through to live implementation
Coordinate across solutions engineering, product, operations, and support to meet onboarding commitments
Define success criteria with new clients and ensure they receive the training and enablement to adopt at scale
Systematically capture client feedback and pain points to inform product and engineering prioritisation
Partner with marketing on case studies, testimonials, and co-marketing initiatives
Provide regular, data-driven portfolio reports to the COO and leadership team

Requirements

What you’ll need

7+ years in client management or account management within financial services
Demonstrated ability to manage complex, multi-stakeholder relationships at senior and executive levels
Commercial ownership experience across renewals, upsells, and NRR targets
Strong knowledge of FICA, POPIA, FSCA, NCA, and the broader South African banking ecosystem
Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention as applied to FSPs
Proficiency in CRM tools and a data-driven approach to portfolio health and reporting
Exceptional communicator with executive presence and high emotional intelligence.

Benefits

Comp & perks

Competitive salary and commission structure
Remote-first (Joburg-based)
Wellness perks and work-life balance prioritised
Diverse tech stack

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementaccount managementrenewalsupsellingcross-sellingdata-driven reportingportfolio health monitoringcontract negotiationonboardingcommercial strategy

Soft Skills

relationship buildingexecutive communicationemotional intelligencestakeholder managementstrategic thinkingproblem-solvingcollaborationleadershipnegotiationadaptability