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Telephone Interviewer
IFF ResearchRemote Telephone Interviewer conducting scripted UK interviews for IFF Research, a social research agency. Capturing accurate responses for government and organisational research projects.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephone communication skills, with the ability to build rapport and accurately record responses during interviews. Proficient in using computer systems for scheduling and data entry, while maintaining reliability and focus on targets.
Highest-signal resume keywords
Telephone InterviewingCustomer Service SkillsData Recording AccuracyTarget AchievementComputer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great People SkillsListening SkillsConfidence in CommunicationReliability
Tools & Technologies
USB HeadsetComputerLaptopEthernet ConnectionBroadband Connection
Industry Keywords
UK LocationTelephone SkillsVirtual Video AssessmentPaid TrainingResearch Projects
About the role
Key responsibilities & impact- Carry out high-quality telephone interviews from home on behalf of the research team
- Follow guided scripts
- Record responses accurately
- Call UK university graduates and other respondents for government and organisational research projects
- Build rapport, listen carefully, ask questions, and capture answers
- Book weekly shifts through the scheduling portal
- Complete paid training and participate in a virtual video assessment and live trial training session
Requirements
What you’ll need- Must be able to work from a UK location
- Great people skills and enjoyment of speaking to a variety of people
- Confidence using a computer and noting down information accurately
- Reliability and ability to work towards targets
- A quiet home working space and broadband connection
- Computer or laptop
- USB headset
- Ethernet connection
- Phone-based experience in customer service, sales, or similar is ideally desirable but not required
- Full training provided
- Must complete six application knockout criteria
- Must complete a virtual video assessment focused on customer service and telephone skills
- Must successfully complete a paid live trial training session
Benefits
Comp & perks- Flexible shifts – full or short daytime shifts to suit your schedule
- Full training & daily support
- Achievable bonuses
- Friendly, supportive team culture
- Social activities
- Wellbeing resources
- Paid live trial training session
- Holiday pay