Customer Care Professional – Soft Sales

IFB Solutions

Customer Care Professional supporting inquiries via multiple communication channels in a remote contact center environment. Providing solutions and building customer relationships while meeting performance metrics.

Posted 6/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $13 - $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and relationship-building, while utilizing sales techniques to meet performance metrics. Proficient in maintaining accurate records and adapting to flexible work hours.

Highest-signal resume keywords

Customer ServiceSales ExperienceExcellent Communication SkillsBilingual (English/Spanish)Basic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales TechniquesRecord KeepingMicrosoft Office

Soft Skills

Active ListeningRelationship Building

Industry Keywords

Call CenterCustomer InteractionsPerformance Metrics

About the role

Key responsibilities & impact

Provide excellent customer service via phone, email, SMS, or chat
Actively listen to customers' needs and offer solutions
Utilize soft sales techniques to offer product recommendations
Build and maintain positive customer relationships
Meet individual and team performance metrics
Maintain accurate records of customer interactions

Requirements

What you’ll need

High school diploma or equivalent
1 year of experience in customer service call center position
1 year of sales experience
Excellent communication skills
Basic computer skills including Microsoft Office
Bilingual (English/Spanish) preferred
Ability to work flexible hours

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development