Account Manager – Healthcare AI

Idoven

Account Manager at Idoven establishes and manages strategic relationships with healthcare clients. Focused on enabling client teams and driving adoption of healthcare AI solutions.

Posted 6/25/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively.
Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations.
Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement).
Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell.
Act as the voice of the customer internally: collect structured feedback and translate it into product requirements and priorities.
Manage onboarding, go-live support, and ongoing success milestones for each account.
Contribute to building scalable customer success processes, playbooks, and training materials.

Requirements

What you’ll need

**+5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health A**I.
Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the language of our clients.
Commercial drive: you understand that success is measured in renewal, expansion, and client NPS — not in hours spent on calls.
Excellent communication and presentation skills; able to engage both clinical stakeholders and C-suite audiences.
Autonomous, proactive, and structured — you manage your accounts with ownership and urgency.
Fluency in Spanish and English.
Background in or exposure to healthcare AI, SaMD, or digital health strongly preferred.
**Nice to Have**
*Experience enabling or training partner/client sales teams in a B2B healthcare context.*
*Familiarity with ECG, cardiac imaging, or clinical trial data management.*
*Experience at a scale-up or growth-stage healthtech company.*

Benefits

Comp & perks

🚀 Be part of one of the most disruptive startups in HealthTech and AI and make a difference
🏆 Personal and professional growth as part of a fast-growing, international team
🎧 No corners cut in having the best tech equipment to do your job
🙋 Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to
📚 Learning and development opportunities and training budget
💸 Flexible Remuneration
👩🏻‍⚕️ Health Insurance covered by IDOVEN
🏋 Access to Wellhub (Gympass), empowering your physical and mental wellness!
**🖥️ **Remote Work Allowance for your home office setup!
**🌴 **23 holidays, your birthday off, and December 24th and 31st half days to celebrate!
😎 Regular team events and Thursday happy hours
And much more!**

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successclinical workflowshospital operationspharma commercial structureshealthcare AISaMDdigital healthECGcardiac imaging

Soft Skills

communication skillspresentation skillsautonomousproactivestructuredownershipurgencyrelationship buildingclient engagementfeedback collection