Service Delivery Manager – Salesforce for Nonprofits
Idealist Consulting
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Identify, develop, and retain Consultant teams
- Partner with HR to identify resource needs, define ideal candidate profiles, conduct interviews, and negotiate terms
- Conduct new hire training
- Manage and develop employees, contractors, and select vendors
- Evaluate and assign project resources to ensure project success
- Track projects
- Understand SOWs and budgets
- Assign resources taking into consideration individual skill sets, team cohesion, client requirements, and capacity
- Use capacity reporting to ensure resource availability for current and future projects
- Ensure on-target employee utilization
- Overcome resource limitations utilizing strategic initiatives, including resource development, reallocation, project queues, and different creative problem-solving strategies
- Work with consultants to manage and escalate technical risks
- Collaborate with Client Success team to identify, mitigate, and resolve project roadblocks, cases, and escalations
- Ensure project quality through process improvement, training and development, and documentation
- Lead the development, quality, and consistency of services practice
- Maintain, communicate and ensure use of best practices
- Advise and iterate SLAs and contract assumptions
- Collaborate with the Services Leadership team to identify and prioritize strategic initiatives
Requirements
- 5+ years experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR Manager
- Experience in professional services environment, working in technical service delivery or systems process consulting
- Experience using Salesforce as a user or administrator
- Excellent written and verbal communication and presentation skills
- Ability to creatively problem solve within established process
- Ability to be responsive while adjudicating competing priorities
- Ability to gracefully mitigate conflict in real-time
- Salesforce Certified Administrator (extra credit)
- PMP Certification or similar (extra credit)
- Experience with nonprofit business process or fundraising (extra credit)
Benefits
- Equitable total compensation package with base salary commensurate with experience plus performance bonuses
- Standardized growth targets at 90 days, 6 months, and beyond
- Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday scheduling
- $0 Healthcare coverage option with FSA contribution match
- Generous Paid Time Off and Family Leave policies
- Paid Volunteer Time to encourage civic engagement and community involvement
- 401k employer match and short-term leave available with tenure
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
team leadershipresource managementproject managementtechnical service deliverysystems process consultingcapacity reportingprocess improvementproblem solvingproject trackingemployee utilization
Soft skills
communication skillspresentation skillscreative problem solvingconflict mitigationresponsivenessprioritizationcollaborationtraining and developmentstrategic thinkingteam cohesion
Certifications
Salesforce Certified AdministratorPMP Certification