Call Center Coordinator, 3rd Shift

Idealease

Call Center Representative providing customer service for a logistics company. Handling inbound and outbound calls to assist customers with breakdown inquiries in North Barrington, IL.

Posted 7/28/2026full-timeNorth Barrington • Illinois • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and cooperation across departments. Proficient in managing inbound and outbound calls while adhering to call center metrics and best practices.

Highest-signal resume keywords

Customer Service ExperienceInbound And Outbound CallsMicrosoft Office SkillsTime ManagementInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionData CollectionService Assignment FacilitationBasic Computer SkillsCall Center Metrics

Soft Skills

AdaptabilityTeamworkProfessionalismDesire To LearnConstructive Feedback Acceptance

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Idealease Best PracticesCustomer Issues HandlingHigh Volume Fast Pace RoleCompany Meetings ParticipationCooperation And Goodwill

About the role

Key responsibilities & impact

Provide excellent customer service to all callers.
Answer inbound calls, collect data from callers pertaining to a breakdown.
Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
Meet and/or exceed call center metrics.
Adapt well to change and accepts constructive feedback.
Develop understanding of Idealease Best Practices.
Have a basic understanding of facilitating service assignments.
Communicate and cooperate with all departments.
Attend company meetings as required.
Handle all customer issues in a professional and courteous manner.
Display an earnest desire to perform assigned tasks efficiently and accurately.
Complete assigned tasks within allotted time frame.
Display an aptitude to learn and advance.
Eagerly participate in company sponsored training events.
Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
Display honesty in all company related dealings.

Requirements

What you’ll need

High school diploma or GED required
1 year of customer service experience
Experience working with inbound and outbound calls, customer retention, and/or customer service
Intermediate Microsoft Office skills
Excellent interpersonal and communication skills
Comfortable working in a high volume fast pace role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications

Benefits

Comp & perks

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