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Support Analyst II
ICM IncTechnical support analyst role providing IT assistance for end-users in a corporate environment. Addressing hardware, software, and networking issues while ensuring proper user support and documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting end-users with hardware and software issues, including Microsoft Windows, Microsoft 365, and networking concepts. Proficient in troubleshooting and maintaining desktop environments in a medium to large organizational setting.
Highest-signal resume keywords
3+ Years Desktop Support ExperienceMicrosoft Windows Client Operating SystemsMicrosoft 365/Azure/Intra IDNetworking, VPN, TCP/IPBasic Computer Hardware Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportNetwork TroubleshootingMicrosoft WindowsMicrosoft 365/Office365Audio-Video Conference TechnologyPrinter SupportMobile Device SupportHardware MaintenanceSoftware Solutions MaintenanceData Communication Records Management
Soft Skills
Effective CommunicationCustomer ServiceProblem SolvingTrend Identification
Tools & Technologies
Microsoft OfficeOutlookVPNTCP/IPWireless Technology
Certifications & Qualifications
High School Diploma or EquivalentValid Driver’s License
Industry Keywords
End-User SupportIT SupportTechnical SupportDesktop EnvironmentOrganizational Support
Tech Stack
Tools & technologiesAzureTCP/IP
About the role
Key responsibilities & impact- Resolve support requests via office visit, telephone, or e-mail in a prompt, effective and courteous manner.
- Support end-users with various issues, including: Laptop & desktop hardware, Microsoft Windows operating systems, Microsoft 365/Office365, audio-video conference technology, Apple and other mobile device platforms, printers, and network copiers.
- Network & wireless troubleshooting, including guest support.
- Identify trends in user behavior and incidents, researching patterns that should be further investigated.
- Maintain and execute recurring maintenance for hardware and software solutions.
- Follow standard Support operating procedures; maintain records of daily data communication transactions, problems, and actions taken.
- Complete end-user install/move/add/change requests.
Requirements
What you’ll need- High school diploma or equivalent required
- College degree in related field preferred
- 3+ years’ experience supporting desktops at an organization of 100+ employees required
- Knowledge of basic computer hardware, switches, routers and wireless required
- Microsoft Windows client operating systems and related administrative tools experience required
- MS Office and Outlook experience required
- M365/Azure/Intra ID experience required
- Networking, VPN, TCP/IP, and general networking concepts required
- Management and support of cellular services preferred
- Must possess valid driver’s license with no restrictions
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ICM Inc Website LinkedIn All Job Openings 201 - 500 employees Founded 1995 ⚡ Energy 🌾 Agriculture Energy
- Manufacturing
- Agriculture <ICM Inc. > is a provider of biorefining and ethanol-processing technologies, equipment manufacturing, engineering and aftermarket services. The company develops separation, drying, milling, gasification and feed-optimization technologies and supplies plant optimization/expansion solutions, spare parts, operational support and training to ethanol plants and agricultural processors. Support Analyst II 🔥 1 hour ago 🏢 Colwich – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Azure TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Resolve support requests via office visit, telephone, or e-mail in a prompt, effective and courteous manner.
- Support end-users with various issues, including: Laptop & desktop hardware, Microsoft Windows operating systems, Microsoft 365/Office365, audio-video conference technology, Apple and other mobile device platforms, printers, and network copiers.
- Network & wireless troubleshooting, including guest support.
- Identify trends in user behavior and incidents, researching patterns that should be further investigated.
- Maintain and execute recurring maintenance for hardware and software solutions.
- Follow standard Support operating procedures; maintain records of daily data communication transactions, problems, and actions taken.
- Complete end-user install/move/add/change requests. 🎯 Requirements
- High school diploma or equivalent required
- College degree in related field preferred
- 3+ years’ experience supporting desktops at an organization of 100+ employees required
- Knowledge of basic computer hardware, switches, routers and wireless required
- Microsoft Windows client operating systems and related administrative tools experience required
- MS Office and Outlook experience required
- M365/Azure/Intra ID experience required
- Networking, VPN, TCP/IP, and general networking concepts required
- Management and support of cellular services preferred
- Must possess valid driver’s license with no restrictions Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs