Virtual Service Center Agent, Spanish Preferred

ICCU

Virtual Service Center Agent serving ICCU members by assisting with account management and Credit Union products. Providing support through various communication channels including VideoChat, phone, and email.

Posted 7/27/2026full-timeChubbuck, Meridian • Idaho • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills while effectively communicating with members through various channels. Capable of maintaining confidentiality and providing tailored financial recommendations based on member needs.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsConfidentiality MaintenanceBachelor’s Degree or Equivalent ExperienceLoan Qualification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account OpeningTransaction ProcessingData GatheringFinancial RecommendationsCross SellingProblem Solving

Soft Skills

Professional CommunicationTimelinessInterpersonal Skills

Tools & Technologies

VideoChat ChannelOffice Machines

Industry Keywords

Credit UnionMember ServicesLoan ProductsFinancial Goals

About the role

Key responsibilities & impact

Opening new accounts for members and businesses
Answering member questions and performing transactions using the online VideoChat channel
Communicating with members in a professional, accurate, and timely manner using phone, text message, and email
Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union
Researching and making appropriate corrections for members with account problems
Gathering needed data and verification documents from members and real estate partners
Maintaining a knowledge of, promoting, and cross selling a variety of Credit Union products and services
Making recommendations to members based on their full financial picture and personal financial goals
Keeping your manager informed of member needs and desires regarding products, services, suggestions, and/or escalations

Requirements

What you’ll need

1-2 years of sales or customer service experience
Ability to always maintain the confidentiality of Credit Union and member records
A Bachelor’s Degree or equivalent experience (preferred)
Some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines
Must be eligible for membership at ICCU

Benefits

Comp & perks

Competitive Pay
Medical, Dental, & Vision Insurance
Generous Paid Time Off
11 Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
Business Discounts
And More