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Software Support Engineer
ICANotes LLCSoftware Support Engineer bridging senior customer support and engineering teams at ICANotes. Focus on troubleshooting web based software and contributing to bug fixes in behavioral health EHR.
Tech Stack
Tools & technologiesAngularAWSAzureCloudDockerKubernetesMySQLNode.jsReactRxJSTerraformTypeScript
About the role
Key responsibilities & impact- Work independently to determine efficient troubleshooting paths via data collection, analysis, and discussion w/ key stakeholders.
- Provide timely estimates and summaries of escalations and analysis to management, customer support, and engineering teams.
- Write targeted software defect fixes that may involve frontend (TypeScript/Angular), backend (NodeJS) or database (MySQL) code.
- Ability to troubleshoot issues in production environments with attention to data protection.
- Passionate about technology and bringing new technology or process ideas to the team.
- Is a multitasker with the ability to work efficiently and effectively within deadlines without compromising quality.
- Experience working with a startup or enjoy working in a startup like environment with ambiguity and speed.
Requirements
What you’ll need- Strong written and verbal communication skills, especially when communicating complex technical or workflow concepts.
- Bachelor's Degree with a concentration in Computer Science or related is preferred.
- Experience writing web based software applications.
- Experience with relational databases.
- Knowledge of front-end development frameworks, like Angular or React.
- Basic understanding of micro-services and containerized deployments.
- Experience with a cloud provider: AWS, Azure, etc.
- Ability to investigate and analyze information/problems and to draw conclusions.
- Strong analytical and problem-solving skills.
- Preferred Skills: Healthcare software experience.
- Experience using AI/LLMs to assist in data analysis or software development.
- Experience with TypeScript, NestJS, RxJS, Nx, Kubernetes, Docker, or Terraform.
Benefits
Comp & perks- Healthcare (medical, dental, vision) - company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company) and long-term disability
- 401(k) and employer-matched retirement plan
- Paid time off that includes 8 sick leave days per year (80 hour annual rollover), 6 personal days per year (rollover all), and 12 vacation days per year (rollover all)
ATS Keywords
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Hard Skills & Tools
TypeScriptAngularNodeJSMySQLmicro-servicescontainerized deploymentsAWSAzureNestJSKubernetes
Soft Skills
written communicationverbal communicationanalytical skillsproblem-solving skillsmultitaskingability to work independentlyattention to data protectionability to work under deadlinesability to investigate and analyzepassion for technology
Certifications
Bachelor's Degree in Computer Science