ICANotes LLC

Software Support Engineer

ICANotes LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AngularAWSAzureCloudDockerKubernetesMySQLNode.jsReactRxJSTerraformTypeScript

About the role

  • Work independently to determine efficient troubleshooting paths via data collection, analysis, and discussion w/ key stakeholders.
  • Provide timely estimates and summaries of escalations and analysis to management, customer support, and engineering teams.
  • Write targeted software defect fixes that may involve frontend (TypeScript/Angular), backend (NodeJS) or database (MySQL) code.
  • Ability to troubleshoot issues in production environments with attention to data protection.
  • Passionate about technology and bringing new technology or process ideas to the team.
  • Is a multitasker with the ability to work efficiently and effectively within deadlines without compromising quality.
  • Experience working with a startup or enjoy working in a startup like environment with ambiguity and speed.

Requirements

  • Strong written and verbal communication skills, especially when communicating complex technical or workflow concepts.
  • Bachelor's Degree with a concentration in Computer Science or related is preferred.
  • Experience writing web based software applications.
  • Experience with relational databases.
  • Knowledge of front-end development frameworks, like Angular or React.
  • Basic understanding of micro-services and containerized deployments.
  • Experience with a cloud provider: AWS, Azure, etc.
  • Ability to investigate and analyze information/problems and to draw conclusions.
  • Strong analytical and problem-solving skills.
  • Preferred Skills: Healthcare software experience.
  • Experience using AI/LLMs to assist in data analysis or software development.
  • Experience with TypeScript, NestJS, RxJS, Nx, Kubernetes, Docker, or Terraform.
Benefits
  • Healthcare (medical, dental, vision) - company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
  • Basic term and optional term life insurance
  • Short-term disability (paid for by the company) and long-term disability
  • 401(k) and employer-matched retirement plan
  • Paid time off that includes 8 sick leave days per year (80 hour annual rollover), 6 personal days per year (rollover all), and 12 vacation days per year (rollover all)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TypeScriptAngularNodeJSMySQLmicro-servicescontainerized deploymentsAWSAzureNestJSKubernetes
Soft Skills
written communicationverbal communicationanalytical skillsproblem-solving skillsmultitaskingability to work independentlyattention to data protectionability to work under deadlinesability to investigate and analyzepassion for technology
Certifications
Bachelor's Degree in Computer Science