iblue

NOC Analyst – Mid-level

iblue

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

AzureGrafanaPythonSQL

About the role

  • Monitor and analyze systems, networks, and services using NOC tools;
  • Log, track, and resolve medium-complexity incidents;
  • Prepare technical reports and procedural documentation;
  • Propose improvements to operational processes;
  • Support and mentor the junior team;
  • Escalate critical incidents to higher-level teams;
  • Ensure SLAs and best practices are met.

Requirements

  • More than 4 years of experience with advanced application monitoring and environment health monitoring;
  • At least 2 years of experience in a NOC;
  • Proficiency with monitoring tools (Grafana, Azure Monitor, and Application Insights);
  • Intermediate technical English;
  • Bachelor's degree completed or in progress in IT or related fields;
  • Basic knowledge of Zabbix;
  • Proficiency in KQL (Kusto Query Language);
  • Basic database knowledge (concepts, queries, and basic analysis);
  • Experience with Power Automate and SharePoint integrations;
  • Familiarity with Azure DevOps (boards, queries, tracking capabilities, features, tasks, etc.);
  • Experience with Agile methodology;
  • Ability to interpret metrics, logs, and telemetry;
  • Familiarity with ITIL and service management best practices (desirable);
  • Experience with automation scripting (PowerShell, Bash) (desirable);
  • Experience with scripted automation (PowerShell, Python) (desirable);
  • Experience with proactive monitoring and predictive analytics (desirable);
  • Experience with advanced troubleshooting in infrastructure or applications (desirable);
  • Basic knowledge of pipelines and processes in Azure DevOps (build and improvement) (desirable);
  • Basic knowledge of Redgate for SQL monitoring support (desirable).
Benefits
  • Health and Well-being program 🧘‍♀️🧘‍♂️
  • SulAmérica health insurance (national coverage, inpatient ward, with co-pay);
  • TotalPass gym membership;
  • Latest-generation laptop;
  • Transportation voucher;
  • Meal allowance: R$770.00 (based on average 22 working days/month);
  • Employee referral bonus;
  • Annual bonus up to one month's salary, based on performance review and target achievement;
  • Partnership with Creditas financial services;
  • Annual performance review with an Individual Development Plan (IDP);
  • Training through iblue Academy;
  • Udemy training;
  • Certifications (AWS, Microsoft, IBM, and H2O);
  • Educational partnerships (possible financial assistance tied to performance review);
  • Structured “Y” career path (you can choose a management or specialist track).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application monitoringenvironment health monitoringmonitoring toolsKQLdatabase knowledgeautomation scriptingscripted automationadvanced troubleshootingproactive monitoringpredictive analytics
Soft skills
mentoringincident resolutionprocess improvementtechnical reportingcommunicationinterpretation of metricsproblem-solvingteam collaborationescalation managementadherence to SLAs