Vietnamese Bilingual Customer Service Representative

ibex

Bilingual Customer Service Agent assisting members with health insurance inquiries via phone, email, and chat. Responsible for compliance with HIPAA and ensuring customer satisfaction.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $9 per hourWebsite

About the role

Key responsibilities & impact

Provide guidance on provider networks, referrals and pre-authorizations.
Troubleshoot and resolve issues related to billing, payments and coverage.
Ensure compliance with HIPAA regulations when handling sensitive member information.
Collaborate with internal departments to resolve complex member concerns.
Maintain accurate records of customer interactions and resolutions in CRM systems.
Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
Stay updated on policies, state regulations and healthcare industry changes.

Requirements

What you’ll need

Previous customer service experience, preferably in healthcare or insurance.
Strong verbal and written communication skills in both English & Vietnamese
Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
Ability to handle high call/chat/email volumes effectively.
Proficiency in computer applications, including CRM and customer support platforms.
Ability to work flexible shifts, including weekends and holidays.
Must be 18 years or older
High school diploma or equivalent
Must be fluent in English
Must be fluent in Vietnamese.

Benefits

Comp & perks

Paid training
A culture that celebrates YOU
Opportunities for growth and advancement
A team that’s got your back

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebillingpaymentscoverageproblem-solvingdecision-makingperformance metricsrecord maintenance

Soft Skills

verbal communicationwritten communicationcalm under pressureindependent decision-makingproblem-solvingability to handle high volumes

Certifications

high school diplomaequivalent