Korean Bilingual Customer Service Representative

ibex

Bilingual Customer Service Agent facilitating healthcare inquiries in English and Korean. Providing support through various channels while ensuring compliance with regulations.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Provide guidance on provider networks, referrals and pre-authorizations.
Troubleshoot and resolve issues related to billing, payments and coverage.
Ensure compliance with HIPAA regulations when handling sensitive member information.
Collaborate with internal departments to resolve complex member concerns.
Maintain accurate records of customer interactions and resolutions in CRM systems.
Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
Stay updated on policies, state regulations and healthcare industry changes.

Requirements

What you’ll need

Previous customer service experience, preferably in healthcare or insurance.
Strong verbal and written communication skills in both English & Korean
Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
Ability to handle high call/chat/email volumes effectively.
Proficiency in computer applications, including CRM and customer support platforms.
Ability to work flexible shifts, including weekends and holidays.
Must be 18 years or older
High school diploma or equivalent
Must be fluent in English
Must be fluent in Korean

Benefits

Comp & perks

Paid training
A culture that celebrates YOU
Opportunities for growth and advancement
A team that’s got your back

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceverbal communicationwritten communicationindependent decision-makingproblem-solvingcalm under pressureability to handle high volumes

Certifications

high school diplomaequivalent