Customer Service

ibex

Customer Service Representatives working remotely to assist customers with inquiries and concerns regarding products and services across multiple lines of business. Providing superior customer service through various contact channels.

Posted 5/21/2026full-timeRemote • Florida, Idaho, Kansas, Kentucky, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, claims attachments).
Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
Thoroughly and completely documenting all customer interactions.
Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Educating on the usage and benefits of self-service tools.
Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Directing inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Responding to and resolving internal and external complex customer inquiries.
Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
Taking ownership of the resolution and setting expectation for follow up.
Ensuring resubmissions, stop payments, and voids are appropriately handled.
Meeting or exceeding individual, department, and client specific goals.
Understanding and adhering to all client administrative and contractual policies and procedures.
Suggesting ways to improve the service delivery processes contributing to the success of the organization.

Requirements

What you’ll need

Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Active wireless phone service
Must remain on camera during working hours

Benefits

Comp & perks

Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims analysiscustomer interaction documentationinsurance coverage interpretationeligibility educationbenefits communicationclaims payment resolutionresearch skillsservice delivery improvementnetwork dentist locationadministrative policy adherence

Soft Skills

communicationproblem-solvingcustomer serviceownershipattention to detailorganizational skillsadaptabilityteam collaborationtime managementconflict resolution