Lead enterprise-wide initiatives to drive performance improvements, data-driven decision-making, and customer-centric transformation across Avangrid’s Networks utility operating companies.
Focus on utilizing data science and analytic models and methodologies to derive insights from customer service and digital data and lead the development of regulatory positions and evidence to advance CX and Digital initiatives.
Lead an organization of data scientists and data analysts in the development of robust models to evaluate and project trends and performance for key KPIs and metrics in customer service.
Lead the evaluation and development of data models and analytical frameworks to derive insights from customer service data to drive improvement strategies.
Primary lead in the development of regulatory testimony and evidence based on data science models and analytics for the advancement of CX and Digital initiatives and strategic positions.
Develop executive material through analytical insights to drive overall CS, CX, and Digital strategy, as well as interface with CS and executive leadership to implement new and novel approaches to business processes based on data science models.
Lead the creation and management of more advanced modeling, reporting, and data processes for the day-to-day operation of CS.
Facilitate data product and platform improvements through acquisition, ingestion, and transformation of big datasets in collaboration with the Data Engineering team.
Collaborate closely with leaders in Customer Service, Elec/Gas Operations, Digital Platforms, Regulatory, and IT to deliver cross-functional infrastructure improvements.
Develop SMEs for critical datasets and their usage.
Evaluate and lead AI pilots and projects (LLM, NLP, Machine Learning) for the achievement of CX and Digital goals.
Mentor and develop a high-performing team of data science and analytic professionals and management.
Support regulatory filings, audits, and rate case strategies by delivering accurate, data-supported analysis and narratives.

Requirements

Bachelor’s degree in Business, Engineering, Data Science, Operations Management, or a related field is required.
Master’s degree or MBA strongly preferred.
Minimum of 10 years of experience in data science, data analytics, or mathematical modeling.
Minimum of 3 years of experience in a regulated utility preferred.
Demonstrated experience in data analytics platforms (e.g., Power BI, Tableau, SAS, or similar tools).
Technical experience with specific data intelligence tools including relational databases (SQL), automated pipelines and processes (Python), integrated dashboards and applications (Streamlit).
Advanced technical expertise with data science modeling techniques and approaches.
Understanding of customer journey mapping, operational KPIs, and performance frameworks (e.g., Balanced Scorecard).
Strong capability to build and manage cross-functional teams, manage large-scale change, and influence at all levels of the organization.
Knowledge of regulatory and operational environments in energy/utilities and experience supporting rate case submissions and leading hearing discussions.
Strong communication, executive presence, and stakeholder engagement skills.
Ability to manage multiple priorities in a complex, matrixed organization.
Willingness to travel approximately 20% of the time across Avangrid locations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data sciencedata analyticsmathematical modelingdata modelinganalytical frameworksAI pilotsmachine learningnatural language processingcustomer journey mappingoperational KPIs

Soft Skills

leadershipteam managementinfluencecommunicationstakeholder engagementchange managementmentoringstrategic thinkingproblem-solvingorganizational skills

Certifications

Bachelor’s degreeMaster’s degreeMBA