Technical Analyst, Disability Claims

iA Financial Group (Industrial Alliance)

Technical Analyst assessing short-term disability claims and issuing eligible benefits at iA Financial Group. Reviewing medical and contractual information while supporting clients and stakeholders.

Posted 9/2/2026full-timeQuebec City • 🇨🇦 CanadaMid-LevelSenior💰 CA$47,544 - CA$68,329 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and administrative rigor in managing short-term disability claims, ensuring accurate processing and effective communication with clients and stakeholders. Proficient in interpreting medical, administrative, and contractual information while maintaining high service quality.

Highest-signal resume keywords

Claim Eligibility DeterminationShort-Term Disability Benefits ProcessingAnalytical SkillsCustomer Service ExperienceAdvanced English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisContract InterpretationAdministrative ProcessingRecord MaintenancePayment Processing

Soft Skills

EmpathyActive ListeningClear CommunicationProfessionalismClient-Centered Approach

Industry Keywords

Short-Term DisabilityInsuranceCase ManagementHigh-Volume EnvironmentStakeholder Communication

About the role

Key responsibilities & impact

Gather and analyze the medical, administrative, and contractual information required to open and assess new short-term disability claims
Communicate with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
Determine claim eligibility according to contract provisions, established criteria, and operating procedures
Process and issue eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
Maintain complete and accurate claim records within internal systems to support operational continuity and service quality

Requirements

What you’ll need

Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
Has experience in customer service, administrative processing, insurance, case management, or a related field
Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec

Benefits

Comp & perks

A work environment where learning and development go hand in hand with a shared commitment to excellence
A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces
Group insurance
Vacation entitlement
Telemedicine
Employee and family assistance programs
Discounts on iA products