ServiceNow

• Oversee the daily management of the ServiceNow platform.
• Perform routine maintenance and upgrades, ensuring system stability and scalability.
• Configure and customize ServiceNow applications and facilitate the deployment of new applications and modules.
• Manage user roles and ensure appropriate access controls are in place to ensure security compliance.
• Collaborate with business analysts and stakeholders from delivery and operations teams to understand operational requirements and process automation opportunities; recommend solutions aligned with best practices based on platform capabilities.
• Develop and maintain integrations with other enterprise software systems.
• Automate business processes using ServiceNow's workflow and orchestration features.
• Utilize scripting in ServiceNow to create automated solutions that replace manual processes.
• Monitor, analyze, and report on system performance indicators.
• Manage data import and export operations and ensure data integrity across the platform.
• Create and maintain dashboards and reports that provide actionable insights to business stakeholders.
• Serve as the first point of contact for ServiceNow-related issues and inquiries.
• Troubleshoot and resolve incidents and problems, ensuring service level agreements are met.
• Provide training and support to end users on the effective use of ServiceNow features and functionalities.
• Develop and maintain documentation on system configurations, processes, and standard operating procedures.
• Stay informed about the latest ServiceNow features and updates, and train the team on new functionalities that may benefit the organization.
• Participate in IT strategy planning and provide input on how ServiceNow can align with business objectives.
• Recommend process improvements and enhancements based on usage trends and user feedback.
• Participate in a regular rotation of incident management responsibilities.

Intern – ServiceNow Administrator

Contractor – ServiceNow HR System Administrator