Intern – ServiceNow Administrator
iA Financial Group (Industrial Alliance)
internship
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Entry Level
Tech Stack
AzureServiceNow
About the role
- Oversee the daily management of the ServiceNow platform.
- Perform routine maintenance and upgrades, ensuring system stability and scalability.
- Configure and customize ServiceNow applications and facilitate the deployment of new applications and modules.
- Manage user roles and ensure appropriate access controls are in place to ensure security compliance.
- Collaborate with business analysts and stakeholders from delivery and operations teams to understand operational requirements and process automation opportunities; recommend solutions aligned with best practices based on platform capabilities.
- Develop and maintain integrations with other enterprise software systems.
- Automate business processes using ServiceNow's workflow and orchestration features.
- Utilize scripting in ServiceNow to create automated solutions that replace manual processes.
- Monitor, analyze, and report on system performance indicators.
- Manage data import and export operations and ensure data integrity across the platform.
- Create and maintain dashboards and reports that provide actionable insights to business stakeholders.
- Serve as the first point of contact for ServiceNow-related issues and inquiries.
- Troubleshoot and resolve incidents and problems, ensuring service level agreements are met.
- Provide training and support to end users on the effective use of ServiceNow features and functionalities.
- Develop and maintain documentation on system configurations, processes, and standard operating procedures.
- Stay informed about the latest ServiceNow features and updates, and train the team on new functionalities that may benefit the organization.
- Participate in IT strategy planning and provide input on how ServiceNow can align with business objectives.
- Recommend process improvements and enhancements based on usage trends and user feedback.
- Participate in a regular rotation of incident management responsibilities.
Requirements
- Currently enrolled in a Bachelor's degree program in Computer Science, Management Information Systems, or a related field;
- Must complete a university-accredited internship in Winter 2026;
- Demonstrate curiosity, autonomy, and continuous learning;
- Proven skills as a ServiceNow Administrator;
- Detailed knowledge of ServiceNow deployment, implementation, and integration (an asset);
- ServiceNow certifications/training (an asset);
- Knowledge of Azure DevOps (an asset).
Benefits
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow administrationServiceNow configurationServiceNow customizationServiceNow integrationscriptingprocess automationdata importdata exportdashboard creationreporting
Soft skills
curiosityautonomycontinuous learningcollaborationproblem-solvingcommunicationtrainingsupportrecommendationincident management
Certifications
ServiceNow certificationsServiceNow training