Assistant Director – Internal Communications

iA Financial Group (Industrial Alliance)

Assistant Director leading internal communications operations, talent development and capacity planning at iA Financial Group. Advancing advisory practices, AI adoption and service quality for Canada’s financial services organization.

Posted 8/7/2026full-timeQuebec City • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in internal communications and strategic advisory services, with a strong focus on resource management, operational efficiency, and team development. Proven ability to influence stakeholders and integrate innovative practices, including artificial intelligence, to enhance communication strategies.

Highest-signal resume keywords

Internal Communications ManagementTeam Development and MobilizationResource Planning and AllocationStakeholder Influence and Political AcumenContinuous Improvement and Innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Efficiency MonitoringResource ManagementPerformance EvaluationCommunication Strategy DevelopmentContent IntegrationProject ManagementArtificial Intelligence IntegrationStrategic Advisory ServicesComplex Issue NavigationOrganizational Communications

Soft Skills

LeadershipClient FocusProfessional JudgmentCollaborationCoaching

Industry Keywords

Organizational PrioritiesOperational RisksHigh-Visibility PortfoliosContent AdvisingInnovation

About the role

Key responsibilities & impact

Lead operations of the Internal Communications function, including internal communications advisors and the content integration centre
Optimize resource allocation, team delivery capacity, service quality and achievement of expected results
Coordinate the function’s components to ensure collaboration, consistent partner experience and efficient execution of organizational priorities
Mobilize, support, coach and develop employees; oversee recruitment, integration, performance evaluation and development
Plan, prioritize and allocate resources while maintaining visibility of priorities, workloads, deadlines and operational risks
Optimize collaboration across content advising, planning, drafting, integration and dissemination operations
Establish and monitor indicators for operational efficiency and service quality
Identify and implement improvements to increase operational fluidity, efficiency and predictability
Support advisors with communication strategies and plans and complex, sensitive and high-visibility issues
Contribute to continuous improvement of practices, processes, tools and work approaches
Collaborate with the Practice Lead and Director to strengthen the function
Translate field needs into concrete solutions and support adoption of new practices, tools and standards
Help evolve the use of artificial intelligence and new technologies to improve efficiency, deliverable quality and team capacity

Requirements

What you’ll need

Significant experience in internal communications, organizational communications or strategic advisory services
Proven management, mobilization and development experience with professionals in expertise or advisory services
Over 10 years of relevant experience
At least 5 years in a management role with direct employee supervision
Mobilizing leadership, political acumen and ability to influence stakeholders at all levels
Ability to plan, prioritize and manage resources, capacity and operations in a complex, changing environment
Professional judgment, client focus and ability to navigate strategic or high-visibility portfolios
Interest in innovation, continuous improvement and integrating artificial intelligence into professional practices
University education in a relevant field, or an equivalent combination of education, experience and achievements
Intermediate English and advanced French

Benefits

Comp & perks

Flexible group insurance
Competitive pension plan
Share purchase plan
Vacation plan and wellness and personal development days
Telemedicine
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discount on iA products
Flexible work model
Learning and development opportunities
Healthy, safe, equitable and inclusive work environment