Client Service Representative

iA Financial Group (Industrial Alliance)

Client Service Representative supporting advisors for iA Financial Group’s Canadian insurance, savings, and wealth-management businesses. Handling calls, emails, technical issues, and service requests through JIRA.

Posted 8/4/2026contractQuebec City • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and technical support. Proficient in managing inquiries and delivering exceptional service in both French and English within a financial services or insurance context.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportBilingual Proficiency in French and EnglishProblem SolvingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportProblem SolvingActive ListeningCall Logging in JIRAEmail Communication

Soft Skills

Strong Communication SkillsResourcefulnessAnalytical ThinkingOrganizational Skills

Tools & Technologies

JIRAStellar Service

Industry Keywords

Financial ServicesInsuranceCustomer Service

About the role

Key responsibilities & impact

Answer incoming calls efficiently and professionally using active listening
Provide accurate and detailed responses to phone inquiries
Provide technical support for tools through testing, troubleshooting, and problem solving
Answer emails quickly and professionally with accurate information
Follow up on pending requests to ensure timely responses
Escalate outstanding issues to the Supervisor
Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful
Log calls and emails in JIRA
Participate actively in daily management meetings focused on processes and improvements
Learn new processes and procedures
Work rotating Monday-to-Friday shifts from 9:00 to 17:00
Resolve difficult calls and manage expectations using training tools such as Stellar Service

Requirements

What you’ll need

2 to 3 years of customer service experience, preferably in financial services or insurance
Strong communication skills
Resourcefulness, analytical thinking, and strong organizational skills
Ability to solve problems and manage multiple priorities simultaneously
Advanced proficiency in French and English
Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00

Benefits

Comp & perks

A work environment where learning and development merge with a collective pursuit of excellence
A healthy, safe, fair, and inclusive environment
Hybrid work environment with flexibility and access to inspiring and innovative workspaces
Flexible group insurance
Competitive pension plan
Stock purchase plan
Vacation and wellness/personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products