Customer Service Representative – Life Insurance Specialist

iA Financial Group (Industrial Alliance)

Agent service clientèle chez iA Financial Group, centre de soutien aux conseillers en assurance vie. Répondre aux demandes, valider les dossiers et résoudre les problèmes administratifs au premier contact.

Posted 8/4/2026full-timeQuebec City • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively managing administrative processes for individual life insurance. Capable of building trust-based relationships with stakeholders and promoting collaboration across teams.

Highest-signal resume keywords

DEC In Business Administration2 Years Of Relevant ExperienceAdvanced English ProficiencyAnalytical And Problem-Solving SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Adaptability To ChangeTeam PlayerProactive Attitude

Tools & Technologies

New Technologies

Industry Keywords

Individual Life InsuranceSales Force SupportAdministrative ProcessesWork ProceduresCommunication And Collaboration

About the role

Key responsibilities & impact

Respond to calls, emails and chats from the sales force
Assist the sales force with administrative processes for individual life insurance
Adhere to the manufacturer's procedures and the firm's obligations for sales and transactions on in-force contracts
Understand the sales force's needs and ensure their satisfaction
Handle more complex files in close collaboration with insurer/manufacturer teams
Verify that the firm's files are complete
Participate in ongoing training on policies, procedures and systems
Contribute to the development and improvement of work procedures
Promote communication and collaboration between Insurance specialists, agencies, support and Career services teams, and insurer teams

Requirements

What you’ll need

DEC (College diploma) in Business Administration or a related field
2 years of relevant experience
Comfortable with new technologies
Strong analytical and problem-solving skills
Strong ability to build trust-based relationships with key stakeholders
High adaptability to change
Positive team player
Proactive and motivated attitude
Advanced level of English proficiency to handle daily calls and emails in English with English-speaking advisors and sales agents

Benefits

Comp & perks

A work environment that combines learning and development with a shared commitment to excellence
A healthy, safe, equitable and inclusive workplace
Opportunity to work in a hybrid work environment
Group insurance
Competitive retirement plan
Vacation plan
Telemedicine
Employee and Family Assistance Program