Individual Disability Claims Analyst

iA Financial Group (Industrial Alliance)

Individual Disability Claims Analyst evaluating and managing disability claims for clients' financial security. Ensure professionalism and accountability in client interactions while supporting life events.

Posted 7/10/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conducting in-depth analyses of disability claims
Determining eligibility for benefits
Managing complex or high-impact claims
Preparing clear and professional written communications
Maintaining regular communication with policyholders
Contributing to continuous improvement initiatives

Requirements

What you’ll need

Minimum of three years of experience in claims management, disability claims, or a related field
Strong analytical thinking and ability to exercise sound judgment in complex situations
Excellent customer service skills and professionalism
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Knowledge of the medical field or long-term disability insurance (an asset)
Autonomy, adaptability, and resilience in a dynamic environment
Advanced level of English and French proficiency, both written and spoken

Benefits

Comp & perks

Flexible group insurance plans
Competitive pension plan
Employee share purchase plan
Vacation, wellness, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic home office equipment program
Performance bonus
Discounts on iA Financial Group products
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ManagementDisability Claims AnalysisAnalytical ThinkingAttention to DetailWritten Communication

Soft Skills

Customer Service SkillsOrganizational SkillsAdaptabilityResilience