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Mechanical Warranty Claims Adjuster
iA Financial Group (Industrial Alliance)Mechanical Warranty Claims Adjuster responsible for processing and settling warranty claims for various vehicles in a hybrid work model at a financial services company.
About the role
Key responsibilities & impact- Analyzing and adjudicating mechanical warranty claims for various types of vehicles.
- Processing claims, determining eligibility, and authorizing repairs in accordance with active contracts.
- Assigning inspectors when required and identifying abusive or potentially fraudulent claims.
- Communicating decisions to claimants and answering questions regarding coverage or the claims process.
- Calculating and issuing required payments.
- Following up on files and collaborating closely with internal teams.
- Managing level 1 complaints and escalating those requiring higher-level follow-up.
- Performing any other duties assigned by management.
Requirements
What you’ll need- Holds a college degree or an Attestation of College Studies in mechanics, or any other relevant training related to the field.
- Has experience in mechanics or technical analysis (recent graduates will also be considered).
- Is recognized for strong analytical skills and attention to detail.
- Stands out for the ability to manage multiple tasks simultaneously.
- Demonstrates strong proficiency with technological tools and data-entry software.
- Has an advanced level of English.
- Has an advanced level of French.
Benefits
Comp & perks- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
- Healthy, safe, fair, and inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechanical analysisclaims processingeligibility determinationrepair authorizationfraud detectionpayment calculationdata entry
Soft Skills
analytical skillsattention to detailmultitaskingcommunication
Certifications
college degreeAttestation of College Studies