Counselor

• Maintain rigorous oversight of strategic agreements with IT partners
• Assess the performance of professional IT service providers using quality and efficiency metrics
• Identify continuous improvement opportunities and propose concrete action plans
• Collaborate with internal teams to optimize IT delivery ecosystems for the Individual sector
• Participate in partnership governance and ensure compliance with contractual commitments
• Produce performance analyses and recommendations to support decision-making
• Support teams in vendor relationship management and in resolving operational issues
• Contribute to the evolution of IT delivery practices in line with the company’s strategic direction
• Monitor market trends and best practices in IT performance management
• Foster a culture of collaboration, transparency, and continuous improvement with external partners

IT Advisor – Partner Performance Lead

Learning and Development Advisor

Conseiller(ère) stratégie de main-d'oeuvre, performance

Advisor – Talent and Leadership Development

Conseiller(ère) TI – Coordination des audits TI