Manager

• Assess short- and long-term disability claims to determine eligibility for benefits based on medical documentation and policy guidelines
• Conduct detailed telephone interviews to gather medical and non-medical information
• Develop and implement personalized case management plans
• Collaborate with rehabilitation teams and attending physicians to facilitate return-to-work plans
• Communicate effectively with policyholders, participants, healthcare professionals, and government agencies
• Handle sensitive and potentially difficult conversations with empathy and professionalism
• Maintain accurate and up-to-date claim files in our system
• Participate in client and supplier meetings and contribute to special projects

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