Director, Disability Strategy, Specialty Services – Excellence

iA Financial Group (Industrial Alliance)

Director leading iA Financial Group's disability strategy, specialty services, and Centres of Excellence. Driving insurance operations, AI transformation, governance, and sustainable disability outcomes.

Posted 9/4/2026full-timeMontreal • 🇨🇦 CanadaLead💰 CA$130,000 - CA$180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in disability claims management, focusing on strategy, transformation, and governance while driving innovation and process improvements. Proficient in stakeholder engagement and building high-performing teams to achieve organizational goals in a digital environment.

Highest-signal resume keywords

Disability Claims ManagementClaims Operations StrategyLeadership and Team DevelopmentBilingual Proficiency in French and EnglishRegulatory Compliance and Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementProcess ImprovementDigital TransformationKPI DevelopmentAutomationAI EnablementQuality AssurancePerformance OutcomesRisk ControlsDisability Trends Analysis

Soft Skills

LeadershipCoachingCommunicationStakeholder ManagementTeam Building

Industry Keywords

Disability Operating ModelCentres of ExcellenceVendor ManagementAudit ComplianceReturn-to-Work PracticesMental Health ConditionsContinuous ImprovementClient EngagementOperational CapabilityInnovation

About the role

Key responsibilities & impact

Evolve and strengthen iA's disability operating model for changing needs in a digital environment
Provide national leadership for disability specialty services and Centres of Excellence
Work with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery and organizational capability
Provide expertise, tools, and solutions supporting high-quality service, timely decisions, recovery outcomes, and continuous improvement
Engage clients, advisors, employees, suppliers, and industry stakeholders to identify opportunities and advance practical solutions
Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulatory updates, performance outcomes, and KPI attainment
Optimize service frameworks, standards, and governance while protecting client and organizational financial outcomes
Drive disability strategy, transformation objectives, operating changes, cross-functional alignment, automation, AI, and digital initiatives
Lead disability innovation, process improvement, automation, AI enablement, and digital transformation with decision frameworks, KPIs, explainability, and risk controls
Serve as a disability subject matter leader for clients, advisors, and industry stakeholders
Oversee vendor management strategies and regulatory, audit, and internal control compliance
Build a future-ready disability workforce, Centres of Expertise, leadership pipelines, and upskilling initiatives

Requirements

What you’ll need

10+ years of progressive leadership experience within disability claims management, claims, or other related insurance operations
Strong expertise across claims operations, strategy, transformation, and governance
Demonstrated success leading and guiding teams through innovation and large-scale change into production, with measured improvement outcomes and gains
Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders
Deep understanding of disability trends, disabling conditions such as mental health, return-to-work practices, and regulatory environments
Proven ability to influence senior stakeholders, clients, and industry partners
Advanced proficiency in both French and English, with daily verbal and written collaboration with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally

Benefits

Comp & perks

A work environment where learning and development merge with a collective pursuit of excellence
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products