Customer Service Manager – Mortgage Financing

Hypoport SE

Customer Service Manager handling customer inquiries and support in Baufinanzierung for Starpool Finanz GmbH. Remote work possible with team meetings in Lübeck.

Posted 6/29/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage central inbound and outbound phone and email channels for mortgage financing, building savings (Bausparen) and consumer installment loans
Respond to and resolve general and specific inquiries related to mortgage financing, building savings and consumer installment loans
Provide support to distribution partners in using the EUROPACE platform
Independently handle payout/disbursement issues
Process requests in a structured, administrative manner while adhering to service levels and availability

Requirements

What you’ll need

Completed commercial training, ideally with a focus on banking, mortgage financing or consumer loans
Excellent German language skills (at least C1) both written and spoken
Confident user of MS Office
Open to learning new systems and processes
Experience in mortgage financing, consumer loans or financial services is a plus
§34i qualification desirable or willingness to obtain it during onboarding
Service-oriented, empathetic, able to concentrate and presenting a responsible demeanor

Benefits

Comp & perks

30 days of vacation, with the option to extend by 20 days
Sabbaticals
Workation opportunities
Workspace available in attractive offices if required
Individual development plan for career progression
Bike leasing
Subsidy for the Deutschlandticket (national public transport pass)
Company pension scheme
Employee discounts and offers
Company sports programs
Annual health budget of €300
State-of-the-art software and hardware tools for optimal working conditions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mortgage FinancingConsumer LoansFinancial ServicesAdministrative ProcessingPayout/Disbursement Handling

Soft Skills

Service-OrientedEmpatheticConcentrationResponsible Demeanor

Certifications

§34i Qualification