Customer Support Specialist – B2B SaaS

Hypoport SE

Customer Support Specialist for B2B SaaS, managing inquiries and onboarding in a remote environment. Collaborating with teams to resolve issues and enhance product feedback.

Posted 6/17/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You handle our support inbox and respond to inquiries from our B2B partners about systems, access, and billing matters—quickly and solution-oriented
You manage quoting and billing processes and ensure reliable recording and maintenance of relevant data.
You conduct initial conversations and product demos and show partners how our platform helps them succeed
You ensure a successful onboarding for new partners and take on the necessary administrative and manual tasks.
You identify recurring product feedback and present it to the product team in a structured way

Requirements

What you’ll need

Several years of experience in Customer Support, Customer Success, Sales Support, or Operations, with a service-first mindset rather than seeing it only as a task
People-oriented: You enjoy working with people, remain friendly and patient even with many inquiries, and have a good sense for interacting with partners
Initiative: You don't wait for instructions—you pick up the phone and drive issues forward yourself, especially in a remote work environment
Desire to shape: You want to help build in a young, growing environment rather than just follow established processes
Structured: You work in a structured and reliable way, keep priorities in view, and find a clear path even when not every process is defined in detail
Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365) and are not afraid of new technologies
Languages: Excellent written and spoken German and good English comprehension (some tickets and meetings are in English)
Nice to have: Experience in a tech, platform, or startup environment
Exposure to the real estate or financing industry

Benefits

Comp & perks

100% remote – work from anywhere in Germany, with trust-based working hours
Growth environment: You join during an exciting growth phase and take on an important area of responsibility from day one.
Short decision paths: Fast decisions and a small, transparent team where you work close to the product
Team culture: People shape the company here—not the other way around. We create space for growth that every team can fill with initiative and responsibility
Onboarding: Buddy system for guided onboarding from day one

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Soft Skills

customer supportcustomer successservice-first mindsetpeople-orientedinitiativestructured worktech affinity