Customer Support Specialist, Real Estate Financing
Hypoport SE
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You answer support inquiries about our platform — quickly, clearly and solution-oriented
- You guide new Sparkassen and distribution partners through technical onboarding and act as their competent point of contact
- You strengthen long-term customer relationships — together with Sales and Product Management
- You work digital-first: video chat, email, phone — efficiently, empathetically, on point
- You actively contribute to the further development of our support processes
Requirements
- Vocational training as a bank clerk or a comparable qualification
- Initial experience in mortgage financing and certification under §34i GewO would be nice, but are not mandatory
- Nice-to-have: experience in platform business or knowledge of the Sparkassen-Finanzgruppe
- Interest in technical topics and a desire to really understand things
- Strong communication skills, empathy and enjoyment of teamwork
- Quick comprehension and ability to work independently
- Confident use of MS Office, ideally also experience with CRM systems
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 days of annual leave
- Option to extend your vacation by up to 20 days
- Health budget
- Subsidy for the Deutschlandticket
- Employee discounts
- Gympass
- Company pension plan
- External employee counseling
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks
- And much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage financingtechnical onboardingsupport processes
Soft skills
communication skillsempathyteamworkquick comprehensionindependent work
Certifications
certification under §34i GewO