Client Service Manager – Real Estate Insurance

Hylant

Client Service Manager supporting commercial real estate insurance clients at Hylant. Managing renewals, client relationships, coverage solutions, retention, and account growth across hybrid U.S.

Posted 8/15/2026full-timeIndianapolis • Florida, Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and service needs, ensuring high client retention and satisfaction. Proficient in identifying and implementing effective Property and Casualty solutions while supporting business growth through strategic engagement and risk assessment.

Highest-signal resume keywords

Client Relationship ManagementProperty & Casualty SolutionsClient Retention StrategiesRisk AssessmentTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Service ExperienceRisk ManagementProperty & Casualty InsuranceAccount ManagementBusiness Intelligence Gathering

Soft Skills

Attention to DetailOral CommunicationWritten CommunicationTeamwork

Tools & Technologies

Microsoft OfficeExcelWordPowerPointOutlook

Certifications & Qualifications

Active Property & Casualty LicenseCIC DesignationCRM Designation

Industry Keywords

Client Engagement StrategyOnboardingClient Retention RatioAccount RoundingCoverage Gaps

About the role

Key responsibilities & impact

Serve as the lead service contact to clients for an assigned book of business
Oversee client service needs and support team engagement, including responsiveness, deadlines, and escalations
Manage the client renewal process and ensure activities meet timing and quality standards
Direct onboarding of new clients with sales staff and maintain accurate client files and agency management system information
Maintain a 96% or higher client retention ratio and pursue growth opportunities within the existing book of business
Maintain and enhance relationships with clients, carrier partners, vendors, internal teams, and other stakeholders
Support business growth through account rounding efforts and identify risks or coverage gaps
Identify, design, communicate, and implement cost-effective Property and Casualty solutions
Pre-qualify, review, identify, and procure coverages; gather business intelligence and manage risk assessment
Lead Client Engagement Strategy for assigned clients and drive best-practice client engagement
Serve as a backup at all support levels as needed
Perform other duties and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in business, insurance, risk management, or similar field of study; equivalent combination of education and work experience may be considered
Three (3) or more years of insurance client service experience
Active Property & Casualty License
Intermediate Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook
CIC or CRM Designation encouraged
Excellent attention to detail
Strong oral and written communication skills
Ability to work well in a team environment

Benefits

Comp & perks

Career growth and development opportunities
Education opportunities and pursuit of designation(s) as appropriate
Family-owned, people-first culture
Purpose-driven career support