Member Services Specialist

Hydrow, Inc.

Part-time Member Services Specialist at Hydrow providing Tier 2 support for customer service and technical inquiries. Handling customer interactions and maintaining CRM records.

Posted 7/20/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 customer support, effectively troubleshooting and resolving issues while maintaining accurate records in CRM systems. Strong communication skills facilitate professional interactions with customers via phone and email.

Highest-signal resume keywords

Tier 2 SupportCustomer Service ExperienceTroubleshooting SkillsCRM Systems ManagementWritten And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

CRM Systems

Industry Keywords

Customer SupportTechnical InquiriesCommercial OrdersEscalated IssuesFollow-Up Communications

About the role

Key responsibilities & impact

Answer and own the follow up on support cases.
Provide Tier 2 support for customer service and technical inquiries via phone & email
Troubleshoot and resolve escalated customer issues efficiently and professionally
Respond to commercial and dealer inquiries as well as end-consumers.
Process commercial orders accurately and manage related follow-up communications
Maintain detailed and accurate records in CRM systems

Requirements

What you’ll need

Previous experience in customer service or support roles
Strong written and verbal communication skills
Comfort handling customer interactions via phone and email

Benefits

Comp & perks

This role is not eligible for benefits.