Customer Success Manager, Operations
HvS-Consulting
full-time
Posted on:
Location Type: Hybrid
Location: Garching • 🇩🇪 Germany
Visit company websiteSalary
💰 €50,000 - €65,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for customers with questions related to the IS-FOX Awareness Platform
- Manage leads and handle customer onboarding
- Support the expansion of self-service offerings and maintain the knowledge base
- Collect customer feedback and communicate improvement suggestions to product and engineering teams
- Optimize processes through the use of automation and tools
Requirements
- At least 2 years of experience in Customer Success, Operations, or Support
- Independent, structured, and self-reliant working style
- Strong communication skills and the ability to explain complex topics clearly
- Basic technical understanding of digital tools such as Stripe, chatbots, and ticketing systems
- Excellent German and English skills, both written and spoken
Benefits
- Free drinks, coffee, and snacks
- Attractive benefits, ranging from a job ticket to a childcare allowance
- Flexible working hours
- Option for remote/mobile work
- Personal job satisfaction
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingprocess optimizationautomation
Soft skills
strong communication skillsindependent working stylestructured working styleself-reliant working style