Director, Relationship Management

Human Interest

Director of Relationship Management leading the account management team in a fintech startup. Focused on driving client retention, satisfaction, and strategic growth.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesLead💰 $175,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-performing account management teams, developing strategic account plans, and implementing data-driven approaches to enhance client retention and satisfaction in a SaaS environment.

Highest-signal resume keywords

Account Management LeadershipCustomer Retention StrategiesData-Driven Decision MakingStrategic Account PlanningCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RetentionKPI DevelopmentProcess ImplementationPerformance TrackingUpsell Opportunity Identification

Soft Skills

Exceptional CommunicationRelationship Building

Tools & Technologies

SaaS ToolsCustomer Health Tracking Systems

Industry Keywords

Account ManagementCustomer SuccessTechnology Environment

About the role

Key responsibilities & impact

Direct a high-performing account management team that drives client retention and expansion
Develop and implement strategic account management frameworks with clear KPIs and playbooks for different client segments
Create scalable processes to identify upsell opportunities while maintaining exceptional client experiences
Partner cross-functionally with Product, Operations, and Sales to ensure seamless client journeys
Implement data-driven approaches to track client health, predict churn, and develop proactive intervention strategies
Oversee quarterly business reviews with key clients to strengthen relationships and demonstrate ROI
Drive the evolution of our account management function as the company scales
Serve as an escalation point for complex client issues requiring executive attention.

Requirements

What you’ll need

5+ years of experience leading customer-facing teams such as account management, customer success, or sales
Proven track record of driving customer retention, and satisfaction, in a SaaS or technology environment
Experience building and scaling high-performing teams through periods of rapid growth
Strong ability to develop strategic account plans and processes that drive measurable results
Experience implementing systems and tools to track customer health and team performance
Exceptional communication and relationship-building skills with both clients and internal stakeholders
Data-driven approach to decision-making and performance management.

Benefits

Comp & perks

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend; quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.