Senior IT Systems Specialist

Human Interest

Senior IT Systems Specialist driving operational scaling through creative automation and intelligent solutions at fintech company Human Interest. Key role in managing internal IT services and compliance reporting.

Posted 7/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $133,000 - $161,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving technical incidents, providing Tier 2/3 support, and architecting systems and user flows. Proficient in automation and scripting for Mac OS environments, with experience in identity management systems and MDM/RMM tools.

Highest-signal resume keywords

Software Development ExperienceAutomation And Scripting (Python, Go)MDM/RMM Tools (Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune)Identity Management Systems (Okta, Onelogin, Entra)Interpersonal And Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentAutomationScriptingTroubleshootingSystem ArchitectureTechnical Incident ResolutionProcess DocumentationCompliance FrameworksMultimedia Content Creation

Soft Skills

Interpersonal SkillsCustomer Service SkillsAbility To Work IndependentlyHandling Multiple Priorities

Tools & Technologies

Mac OSMDM ToolsRMM ToolsOktaOneloginEntraWorkspace ONEKandji/IruJamfIntune

Industry Keywords

Technical SupportIT SupportIncident ManagementSystem OptimizationSecurity

Tech Stack

Tools & technologies

GoJamfPython

About the role

Key responsibilities & impact

Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
Provide Tier 2/3 support and procurement for internally used applications
Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
Architect systems, user flows and solutions as needs arise.

Requirements

What you’ll need

3-5 years of professional software development experience
Excellent interpersonal and customer service skills
Strong experience with automation and scripting (e.g., Python, Go) for managing Mac OS environments, including deployment, troubleshooting, and security
Experience leveraging AI and automation for IT system optimization
Experience developing against or administering MDM or RMM tools (e.g. Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune)
Interest in or direct experience working with laptop hardware and systems (Mac preferred)
Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
Ability to work independently, handle multiple priorities
Experience with compliance frameworks and policies is a plus
Multimedia content creation experience is a plus.

Benefits

Comp & perks

A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation.
Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%.
Generous PTO and parental leave policies.
Monthly work from home stipend; annual wellness stipend.
Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
Fun online and regional events and celebrations and department and company-wide offsites.