Human Interest

Director – HCM Partnerships

Human Interest

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $165,000 - $185,000 per year

Job Level

Lead

About the role

  • Partner with Senior Director, business leaders and integrations to ensure enhancements and requested functionality are developed and implemented in a timely manner and to the requirements of the partners.
  • Participate in the execution of strategic plans commensurate with immediate planned HMC partnership growth
  • Lead efforts to upgrade and enhance current integrations between HCM systems to ensure optimization, partner success and automation
  • Compile and maintain a thorough understanding of the systems and capabilities of the key competitors within the HCM market, developing a competitive analysis against our systems.
  • Create impactful new business pitches and understand prospective partner system requirements to build strategies for making technology a core competitive advantage in our current as well as in any new partnership opportunities.
  • Supervise; train, mentor, discipline and delegate work to dedicated team.
  • Establish trusted relationships with key stakeholders internally & externally
  • Partner and collaborate cross-functionally to drive mutual commitment to common targets and goals. This includes developing and maintaining strong customer relationships internally.
  • Coach and lead team members and consultants, assign tasks and production support backlog
  • Technical lead for HCM project initiatives. Work closely with the PMO team to ensure successful implementation of new capabilities and solutions.
  • Meet regularly with partners across the organization to understand their business needs and strategic objectives
  • Develop a success factors roadmap to scale and implement capabilities that enable our strategies specific to Intuit, Trinet and other key partnerships.
  • Collaborate with the development team for integrations and enhancements development and maintenance.
  • Maintain regular account contact to ensure positioning and alignment of Human Interest with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned partners and ensure customer health.
  • Maintain customer satisfaction and serve as the primary escalation point for any top partnership integration issues that arise.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned needs and an overall strategy to optimize sales and retention opportunities.
  • Management of existing revenue, partner opportunities, quota, funnels and forecasts consistent with National Regions, sales and operational goals and objectives.
  • Act as a strategic advisor and leader to bring your expertise to our organization to grow and evolve existing team dedicated to strategic partnerships
  • Work cross-functionally with Product and Engineering leaders to define priorities and roadmaps and execute on the strategy for initiatives with new partner organizations
  • Build joint business plans with our HCM partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics and joint accountability
  • Partner with our legal team to renew and review partnership agreements and repeatable templates to scale to broader ecosystem partnerships
  • Work with our CRO and senior-leadership team to manage executive-level contacts within identified key partnerships.
  • Develop consistent reporting and define KPI’s and MBO’s to support QBRs, and C-level stakeholder management hindsight reviews.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Attend partner events and design impactful and engaging programs to boost partnership momentum
  • Other duties and responsibilities as assigned.

Requirements

  • Courage, Passion, Resilience and Drive
  • Core Competencies: Organizational Leadership, Strong Business Acumen, Strategic Insights, Trusted Advisor, Strategic Sales Planning, Sales Team Leadership.
  • Professional Competencies: Adaptability, Customer Focus, Drive for Results, Influencing Impact, Judgment, Collaboration, Executive
  • 8+ years of experience in Partnership, Sales and or business development
  • 3+ years of experience with innovative strategic partnerships for consumer-facing, web services and SAAS products
  • Demonstrated ability to bring impactful strategic deals to life from conception to execution
  • Experience in business development for consumer-facing software products and services
  • Proven ability to act as both an influential leader and hands-on practitioner in the planning and execution of our national partner ecosystem
  • Advanced CRM experience to manage the partner referral tracking process and forecast partner bookings
  • Exceptional communication skills; written and verbal
  • Strong understanding of the Human Interest partner process, demands and needs for continued success
  • Willing to flex with constant change and day-to-day competing priorities
  • Be a team player.
Benefits
  • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Lyra: Enhanced Mental Health Support for Employees and dependents
  • Carrot: Fertility healthcare and family forming benefits
  • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend; quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business developmentstrategic partnershipssales planningcustomer relationship management (CRM)competitive analysisproject managementKPI developmentaccount managementSAAS productsweb services
Soft Skills
organizational leadershipbusiness acumenstrategic insightstrusted advisorsales team leadershipadaptabilitycustomer focusdrive for resultsinfluencing impactcollaboration