Human Interest

Senior Jira & Confluence Administrator

Human Interest

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $145,000 - $175,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances with a heavy focus on dashboards and reporting
  • Manage third-party apps and integrations between Atlassian and other systems such as Salesforce, Slack, Github, and PagerDuty
  • Handle routine Jira and Confluence support requests
  • Assist users with Confluence wiki content management and customization, promote adoption of internal wiki knowledge base
  • Serve as the primary Atlassian subject matter expert, proactively advising executive leadership (including the CTO) on strategic tooling roadmaps, investment decisions, and platform scalability
  • Own the annual licensing lifecycle for the entire Atlassian tool suite and related third-party applications, managing budget and vendor relationships.
  • Lead the design and implementation of optimized, scalable, and user-friendly workflows that enforce best practices and enhance efficiency for engineering, product, and business teams.
  • Collaborate with internal stakeholders to understand their business processes and determine ways to optimize and improve them within Jira
  • Utilize your systems design skills to tailor Jira workflows and related configurations for complex and high impact projects
  • Support strategic initiatives: growth and scaling, automation efficiencies, business continuity and security, and data integrity

Requirements

  • 5+ years Jira/Confluence admin experience
  • Demonstrable experience integrating Atlassian with complimentary systems using third-party apps or custom scripts
  • Strong knowledge of JQL, Jira automations, and dashboard and reporting tools such as eazyBI, Structure, Rich Filters, and Advanced Roadmaps
  • Strong understanding of Agile project management methodologies
  • Deep expertise in Atlassian Cloud administration and understanding of governance and security best practices within a cloud environment.
  • Excellent problem-solving skills, process implementation skills and ability to balance multiple, competing priorities
  • Proven ability to act as a mentor, trainer, and consultant to stakeholders, translating complex technical configurations into clear business requirements and processes
  • Excellent oral and written communication skills, ability to articulate complex technical ideas clearly and concisely
  • Expert guidance; you know the best ways to use Atlassian products and you proactively and effectively communicates pitfalls to stakeholders
  • Atlassian Certified Professional (ACP) certification (e.g., ACP-120 Jira Administrator for Cloud, ACP-420 Managing Service Projects for Cloud, ACP-620 Managing Jira projects for Cloud) is highly preferred
  • Nice to have: experience with eazyBI, Rich Filters, Structure, Salesforce Connector for Jira, familiarity with Jira REST API’s
Benefits
  • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Lyra: Enhanced Mental Health Support for Employees and dependents
  • Carrot: Fertility healthcare and family forming benefits
  • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend; quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Jira administrationConfluence administrationJQLJira automationsdashboard toolsreporting toolsAtlassian Cloud administrationprocess implementationworkflow designsystems design
Soft skills
problem-solvingmentoringtrainingcommunicationstakeholder managementprocess optimizationbalancing prioritiesconsultingarticulating technical ideascollaboration
Certifications
Atlassian Certified Professional (ACP)ACP-120 Jira Administrator for CloudACP-420 Managing Service Projects for CloudACP-620 Managing Jira projects for Cloud