Senior Revenue Enablement Manager – Customer Success Operations
Human Interest
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
Senior
About the role
- Discover needs and create dynamic, internal training content that encompasses Onboarding, Continue Education, and Ad Hoc requests so CSO professionals reach their goals through strategic learning programs. Ensure alignment with Revenue organization KPIs are consistently prioritized in development, implementation, and outcomes measures for all enablement training initiatives.
- Strategic training deployment and modality for training. The strategic selection of training modalities is paramount, as the delivery method significantly impacts content comprehension and application. We meticulously determine the most appropriate approach—such as instructor-led (in-person or virtual), eLearning, job aids, manager-directed, asynchronous learning, microlearning, simulations, or blended approaches—based on the specific learning objectives and target audience.
- Optimizing our Learning Management System (LMS) for robust tracking and reporting is crucial for monitoring individual and team progress. It is important to note that Enablement does not just “check the box” when developing and deploying training, Enablement is focused on driving outcomes.
- Leverage AI to revolutionize CSO enablement by transforming programs into a proactive and hyper-personalized, “just-in-time” holistic environment. Identify ways to automate mundane tasks for increased efficiency, providing enhanced, data-driven training, and offering predictive insights for strategic decision-making within the programs you oversee. Ultimately utilize AI to empower CSO teams to be more effective, close more deals, and drive significant revenue growth.
- Evaluate program performance and provide precise, actionable feedback to CSO leaders and Managers. You will establish clear criteria for successful training completion and conduct robust assessments to effectively measure employee progress and make data-driven decisions for immediate or long-term iterations. Establish key performance indicators (KPIs) to measure the effectiveness of enablement initiatives. Track, analyze, and report on the impact of enablement programs on CSO metrics (e.g., win rates, CSO cycle length, quota attainment, pipeline velocity).
- Drive deliverables through the finish line ensuring the consistent provision of top-tier content and experiences. This requires maintaining rigorously updated deliverables with firm, adhered-to deadlines. You'll operate with autonomy in addressing both short-term and long-term requests for new content builds or updates. Successfully meeting these deadlines necessitates strong stakeholder communication and management skills to foster accountability among contributors and meticulously align all content with critical business objectives.
- Proactively communicate with both CSO and Enablement leaders and stakeholders to ensure content, programs, training sessions are aligned with strategic business needs. Champion enablement methods and approaches to drive desired outcomes, along with asking questions and seeking to understand how training or change will affect the audience and daily roles.
- Serve as an impactful collaborator with other internal teams and outside vendors when driving cross-functional deliverables. It is essential to take-the-lead and use role authority to make tough decisions, dictate how to prioritize, and help make others support the overall business need from their roles as efficiently as possible.
- Partner strategically with CSO leadership and subject matter experts to review training materials, identify knowledge gaps, and create a robust library of role and CSO-specific onboarding, upskilling, and continuing education content. This includes alignment with internal teams on all CSO decks, internal resources, proactive initiatives, customer success best practices.
Requirements
- 5+ years of progressive experience in CSO focused training content design, education, or a related Learning and Development position, ideally within a SaaS environment.
- A comprehensive understanding of SaaS business motions and the customer lifecycle.
- Exceptional verbal and written communication skills, enabling you to influence, communicate thoughtfully, and partner effectively with cross-functional teams.
- Meticulous attention to detail, coupled with strong project management skills, ensuring high-quality, polished curriculum, content, and training deliverables.
- A proactive self-starter with an entrepreneurial spirit, eager to identify innovative learning solutions and drive impactful enablement initiatives, even in a fast-paced environment with changing requirements.
- Well-versed in problem identification, needs and learner analysis, educational strategies, curriculum design and requirements scoping, adult learning theory, implementation strategies, and effective evaluation and feedback methods.
- A background in education with corporate, startup, or SaaS experience is preferred.
- Familiarity with learning management systems (LMS) such as Docebo, content authoring tools like Articulate 360, and how to leverage AI and other cutting edge technology into learning experiences is a plus.
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training content designcurriculum designneeds analysisadult learning theoryproject managementevaluation methodseducational strategiesimplementation strategiesdata-driven trainingperformance measurement
Soft skills
communication skillscollaborationstakeholder managementattention to detailproactive self-starterentrepreneurial spiritinfluencingproblem identificationcritical thinkingadaptability