Customer Success Manager

• Lead and facilitate dynamic, instructor-led Onboarding and Continuing Education courses for our Customer Support Specialist and Client Relationship Manager programs.
• Maintain a deep, working knowledge across multiple functional areas, delivering training that seamlessly integrates complex processes often opaque to single-discipline practitioners.
• Elevate advanced learners by addressing outcomes that demand significant prerequisite skills.
• Leverage learning theory to ensure that all methods are implemented to give any and all training experiences and participants the opportunity to continue to grow their knowledge and development.
• Evaluate trainee performance and provide precise, actionable feedback to managers.
• Independently drive the creation of innovative training processes and materials, collaborating extensively with subject matter experts to ensure all content is meticulously aligned with critical business objectives.
• Proactively review and refine training content at regular intervals, ensuring absolute accuracy and currency.
• Prioritize collective success by consistently aligning individual contributions with overarching team objectives.
• Strategically contribute to sustained growth by focusing on long-term impact rather than immediate, short-term solutions.
• Execute all tasks with attention to detail, demonstrating an unwavering commitment to delivering high quality content.

Senior Trainer – Customer Success Operations

Partner Success Manager

Customer Success Manager – North Central Region

Customer Success Manager – South Central Region

Strategic Customer Success Manager